Elliot LeBlanc Jr
Spencer, OK,OK
Summary
Friendly Help Desk Technician with one year quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Driven and accomplished Simulation Technology Specialist with a proven track record at Oklahoma City University, adept in Computer Hardware Knowledge and renowned for exceptional Help Desk Support. Excelled in enhancing equipment realism and efficiency, significantly improving client training experiences. Known for a friendly and patient approach, seamlessly blending technical expertise with interpersonal skills to deliver outstanding support and training solutions.
Overview
8
8
years of professional experience
Work History
Simulation Technology Specialist
Oklahoma City University
05.2023 - Current
- Setting up and taking down medical, multimedia, computer, and other equipment for patient care simulation exercises
- Using computers and audiovisual equipment to develop and facilitate equipment training for clients
- Communicating with manufacturers regarding warranty, maintenance, repair, update, and technology changes
- Performing upkeep and maintenance checks on equipment, including servicing and maintenance agreements
- Researching, creating, applying, and removing moulage or special effects to increase realism
- Performing upkeep and maintenance checks on equipment, including servicing and maintenance agreements
Tier 2 Support Technician
CT Technologies
04.2022 - 01.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices and software to set up work stations for employees.
- Performed tests of functionality, security and performance of different workstations and devices.
- Activated accounts for clients interested in new services.
Server
Black Bear Diner
11.2019 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Target
08.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Tracked stock using company inventory management software.
Lead Cashier
Circle K Gas Station
08.2016 - 11.2019
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
No Degree - Managing Information Systems
Northern Oklahoma College
05.2018
High School Diploma -
Heritage Hall
05.2014
Skills
- Computer Hardware Knowledge
- Microsoft Active Directory
- Help Desk Support
- Application Support
- Network Testing
- Friendly and Patient
- Technical Support Experience
Timeline
Simulation Technology Specialist
Oklahoma City University
05.2023 - Current
Tier 2 Support Technician
CT Technologies
04.2022 - 01.2023
Server
Black Bear Diner
11.2019 - 07.2021
Sales Associate
Target
08.2019 - 02.2021
Lead Cashier
Circle K Gas Station
08.2016 - 11.2019
High School Diploma -
Heritage Hall
No Degree - Managing Information Systems
Northern Oklahoma College
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