Elliot Nelson
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Astoria Senior Living
9220 Western Avenue Omaha, Nebraska 68114
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Activities Assistant
Astoria Senior Living
Omaha, IL
12.2023 - 08.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided emotional support and companionship to improve quality of life for residents.
Dining Room Server
Sunrise Senior Living
Omaha, NE
06.2021 - 07.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Cashier
Wendy's
Omaha, NE
06.2016 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Computer Science
Metropolitan Community College
Omaha, NENo Degree - Management Information Systems
University of Nebraska At Omaha
Omaha, NE05-2027
High School Diploma -
Millard North High-school
Omaha, NE05-2018
Skills
- Customer Service
- Enrichment program development
- Food safety understanding
- Flexible schedule availability
- Time Management
- Listening Skills
- Food service skills
- Senior living experience
Accomplishments
Participated in college-level courses during my junior and senior years of high school.
Certification
- OSHA Certified - Metropolitan Community Collage - 2018
Timeline
Activities Assistant
Astoria Senior Living
12.2023 - 08.2024
Front Desk Receptionist
Astoria Senior Living
11.2023 - Current
Dining Room Server
Sunrise Senior Living
06.2021 - 07.2023
Cashier
Wendy's
06.2016 - 07.2021
No Degree - Computer Science
Metropolitan Community College
No Degree - Management Information Systems
University of Nebraska At Omaha
High School Diploma -
Millard North High-school