Elliot Nguyen
Universal City,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jimmy John's
07.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
General Manager
Hon Machi KBBQ
03.2023 - 07.2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Server Assistant Manager
Sushi Haya
03.2022 - 03.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Led team of servers to consistently meet customer service and sales targets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Automotive Sales Consultant
Ingram Park Mazda
12.2021 - 03.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Cook
Jinya, Ramen Bar
10.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
BOH Manager
K1 & Boba Pop
03.2021 - 09.2021
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Freelance Handyman
Self-employed
06.2020 - 03.2021
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
Donut Fryer
Shipley Do-Nuts
10.2019 - 06.2020
- Kept workstation and area around workstation neat and clean.
- Baked, decorated and displayed donuts per guidelines.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Assisted in ordering products and supplies needed for daily operations.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.2016
Skills
- Project Management
- Policy and Procedure Development
- Avid Pro Tools
- Hiring and Staffing
- Google Drive
- Staff Management
- Customer Relations
- Graphic Design
- Closing Oversight
- Schedule Oversight
- Training and Development
Languages
Spanish
Native or Bilingual
Korean
Professional Working
Japanese
Full Professional
Timeline
Assistant Manager
Jimmy John's
07.2023 - 10.2023
General Manager
Hon Machi KBBQ
03.2023 - 07.2023
Server Assistant Manager
Sushi Haya
03.2022 - 03.2023
Automotive Sales Consultant
Ingram Park Mazda
12.2021 - 03.2022
Cook
Jinya, Ramen Bar
10.2021 - 12.2021
BOH Manager
K1 & Boba Pop
03.2021 - 09.2021
Freelance Handyman
Self-employed
06.2020 - 03.2021
Donut Fryer
Shipley Do-Nuts
10.2019 - 06.2020
High School Diploma -
Copperas Cove High School
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