Elliot Pfeil
Katy
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Service Advisor
VW of Alamo Heights
10.2024 - 04.2025
- Educated customers on service plans, warranties, and maintenance schedules to promote informed decision-making.
- Implemented process improvements that streamlined service operations and reduced turnaround times.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Nissan Of New Braunfels
03.2024 - 10.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed service appointments, optimizing workflow to enhance customer satisfaction and retention.
- Collaborated with technicians to ensure seamless communication regarding vehicle repairs and maintenance needs.
Service Advisor
NORTH PARK TOYOTA OF SAN ANTONIO
12.2023 - 03.2024
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
Service Advisor
LEIF JOHNSON FORD
04.2022 - 05.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service Executive
GMAC
08.2004 - 10.2006
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, and online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions to determine root cause of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
Server / Bar Tender
RED LOBSTER
08.2001 - 10.2004
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Associate
TARGET
06.1999 - 08.2001
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Ross S. Sterling High School
Baytown, TX05.2001
Skills
- Customer Data Confidentiality
- Customer Retention Strategies
- Understanding Customer Needs
- Loyalty Programs
- Inbound Customer Calls
- Credit Card Payment Processing
- Staff Training
- Providing Feedback
- Friendly and Relatable
Timeline
Service Advisor
VW of Alamo Heights
10.2024 - 04.2025
Service Advisor
Nissan Of New Braunfels
03.2024 - 10.2024
Service Advisor
NORTH PARK TOYOTA OF SAN ANTONIO
12.2023 - 03.2024
Service Advisor
LEIF JOHNSON FORD
04.2022 - 05.2023
Customer Service Executive
GMAC
08.2004 - 10.2006
Server / Bar Tender
RED LOBSTER
08.2001 - 10.2004
Customer Service Associate
TARGET
06.1999 - 08.2001
High School Diploma -
Ross S. Sterling High School
Similar Profiles
LAURA SAUCEDALAURA SAUCEDA
LABORATORY MANAGER at METHODIST ER | ALAMO HEIGHTSLABORATORY MANAGER at METHODIST ER | ALAMO HEIGHTS
Melanie VillanuevaMelanie Villanueva
Special Education Teacher at Alamo Heights ISDSpecial Education Teacher at Alamo Heights ISD
Jennifer StewartJennifer Stewart
Animal Care Services Manager at City of Alamo HeightsAnimal Care Services Manager at City of Alamo Heights
Akram MuhammadAkram Muhammad
Commercial Insurance Sales Representative at GEICO, Government Employees InsuranceCommercial Insurance Sales Representative at GEICO, Government Employees Insurance
Brittany C. CoxBrittany C. Cox
Consultant at Paloma Trails, Equestrian facilityConsultant at Paloma Trails, Equestrian facility