ELLIOT RAYNOR II
Houston,TX
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
SERVICE PARTS ASSOCIATE - LEVEL II
Cummins Sales And Services
08.2022 - Current
- Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.
- Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
- Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Personally, leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
- Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
- Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.
- Participates as a team member on parts department related improvement assignments and projects as needed. May lead small, limited portions of improvement activities.
- Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
- Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.
- Carries out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions
- Enhance inventory management by implementing an efficient organization system for parts storage and tracking.
- Streamline order processing for faster customer service and reduced wait times.
- Identify opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Increase overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
Advanced Warehouse Operator II
Cummins Sales And Services
09.2017 - 08.2022
- Reduce product loss by warranty processing
- Provide prompt assistance to customers via chat, email, and phone
- Evaluate supplies and product inventory to check for quality and quantity issues and return unacceptable materials to vendors to obtain replacements or refunds
- Offer expertise in inventory management and current stock levels to internal teams and customers to facilitate results
- Resolve routine customer issues using Cummins processes, systems, and practices
- Use hand-held devices, computer terminals, and manual entry to track inventory movements and conduct daily audits to uncover and address any discrepancies
- Maintain strong vendor connections at all stages, including delivery structures and managing specific shipment or paperwork concerns
- Keep all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery
- Optimize storage areas to maximize access and meet the needs of different types of products with specific weight, size, or shape concerns
- Remove all debris and packaging from boxes and separate them for recycling or disposal.
Driver
Fed Ex
08.2015 - 01.2017
- Delivered a wide variety of items to different addresses and through different routes
- Followed the route and strict schedule
- Assessed feedback on provided services and resolve clients' complaints
- Completed daily logs and reports
- Followed DOT regulations and safety standards
- Upheld high standards of professionalism and discretion when working with high-value clients
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Coordinated efficient routes to avoid delays and optimize schedules
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs
- Oversaw product loading to keep items balanced, work efficient, and items secure for safe delivery
- Recorded each delivery using the proper paperwork before leaving the warehouse
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Loaded truck and properly secured items to prevent damage for over 100 deliveries.
Driver
JK Construction
10.2013 - 06.2015
- Drove vehicles to designated destinations for customer product deliveries to meet specific deadlines
- Loaded and unloaded products from trucks and trailers
- Followed local and state driving laws and road regulations
- Maintained driving log and complete daily paperwork
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Education
Chain Management Specialist Logistics and Global Supply -
Houston Community College
Houston, TXDiploma -
Lamar High School
Houston, TXSkills
- Health Safety and Environmental (HSE) Team Member
- Warranty Process
- Customer Service
- Stock Management
- Shipping and Receiving Procedures
- Exceptional Time Management Skills
- Recordkeeping Strengths
- DOT Regulations
- Deadline-Driven
- Action Orient
- Reverse Logistics
- Forecasting
- Conflict Resolution Skills
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
Timeline
SERVICE PARTS ASSOCIATE - LEVEL II
Cummins Sales And Services
08.2022 - Current
Advanced Warehouse Operator II
Cummins Sales And Services
09.2017 - 08.2022
Driver
Fed Ex
08.2015 - 01.2017
Driver
JK Construction
10.2013 - 06.2015
Chain Management Specialist Logistics and Global Supply -
Houston Community College
Diploma -
Lamar High School
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