Elliot Richards
Summary
British National looking for work in Canada, similar to my established skills. No visa sponsorship needed, legally allowed to live and work in Canada. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server / Trainer
The Walt Disney Company
Lake Buena Vista, FL
07.2024 - 06.2025
- Provided detailed information on menu items, including ingredients and preparation methods.
- Followed proper sanitation standards when handling food and beverage items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Prepared bills and processed credit card payments at the end of each shift.
- Stocked server areas with supplies before, during and after shifts.
Food and Beverage Assistant
IHG Hotels & Resorts
Manchester, UK
09.2023 - 06.2024
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Updated the menu board and promotional materials to reflect current offerings.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Took customer orders accurately and provided menu recommendations when requested.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted customers and provided excellent customer service.
- Provided excellent customer service to ensure satisfaction.
Quick Service Food Server
The Walt Disney Company
Lake Buena Vista, FL
06.2023 - 08.2023
- Directed patrons to restrooms and other amenities within facility.
- Operated cash registers to process payments from customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Made and served coffee, tea and fountain drinks.
- Tailored orders to address customer allergies and gluten concerns.
Dishwasher
Street Urchin
Manchester, UK
02.2023 - 05.2023
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
Line Cook
Northern Soul Grilled Cheese
Manchester, UK
10.2022 - 02.2023
- Grilled and deep fried various foods from meats to potatoes.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Replenished food items from inventory and rotated ingredients.
- Executed proper techniques when preparing menu item ingredients.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Garnished and arranged dishes into creative presentations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Line Cook
SSP
Manchester, UK
11.2021 - 06.2022
- Received and stored food and supplies.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Performed workstation prep prior to shift start.
Line Cook
Burgerism
Manchester, UK
10.2020 - 11.2021
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Adhered to sanitation policies at all times when handling food products.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Performed workstation prep prior to shift start.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Dishwasher
Mitchells & Butlers
Birmingham, UK
01.2020 - 09.2020
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Replaced clean utensils in storage bins for easy access.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
Education
Higher Education Certificate - Popular Music Performance
BIMM University
Manchester, UKLevel 3 Extended Diploma - Popular Music Performance
South And City College Birmingham
Birmingham, UKSkills
- Guest issue resolution
- POS system operation
- Food running
- Sales strategy
- Food safety practices
- Allergy awareness
- Reservation handling
Timeline
Food and Beverage Server / Trainer
The Walt Disney Company
07.2024 - 06.2025
Food and Beverage Assistant
IHG Hotels & Resorts
09.2023 - 06.2024
Quick Service Food Server
The Walt Disney Company
06.2023 - 08.2023
Dishwasher
Street Urchin
02.2023 - 05.2023
Line Cook
Northern Soul Grilled Cheese
10.2022 - 02.2023
Line Cook
SSP
11.2021 - 06.2022
Line Cook
Burgerism
10.2020 - 11.2021
Dishwasher
Mitchells & Butlers
01.2020 - 09.2020
Higher Education Certificate - Popular Music Performance
BIMM University
Level 3 Extended Diploma - Popular Music Performance
South And City College Birmingham