Is knowledgable in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style.
Overview
3
3
years of professional experience
Work History
Front of House
Quan's Kitchen
Mansfield, MA
12.2021 - Current
Greeted customers and answered any questions they had about the menu.
Took customers' orders over the phone as well as in person; collecting information such as modifications to menu items and any other special instructions
Accurately and quickly took down delivery information over the phone; such as address, phone number, and credit card information
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Identified discrepancies between daily totals and card machine balance and made corrections to match.
Issued receipts, refunds, credits or change due to customers.
Maintained cleanliness of the front of house area including countertops, computers, bussing tables and floors.
Worked mostly alone, but has had plenty experience working with other team members
Performed other duties as assigned by management (i.e. delivery driving when needed, restocking utensils/ condiments).
Lifeguard
Continental Pools
Foxborough, MA
05.2021 - 09.2022
Was seasonal; worked the two summers
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Cautioned swimmers regarding unsafe practices and safety hazards.
Maintained constant surveillance of patrons in the swimming area at all times.
Cleaned, brushed and vacuumed pool to keep clean.
Conducted daily pool maintenance, including testing and adjusting chemical levels.
Maintained accurate records of incident reports, pool chemicals, and patron counts.