Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elliot Velez

San Jose,CA

Summary

I am dedicated to Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Jamba Juice
01.2022 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Supported store management in achieving sales targets through active promotion of loyalty programs and special events.

After School Program Volunteer

Think Together, Inc
01.2021 - 04.2022
  • Optimized program efficiency through diligent monitoring of supplies inventory and timely replenishment when needed.
  • Facilitated communication between parents, teachers, and administrators, fostering strong relationships within the school community.
  • Assisted teachers with classroom management, ensuring an orderly and respectful environment conducive to learning.
  • Ensured a safe and inclusive environment for all students by proactively addressing concerns and conflicts.
  • Enhanced program effectiveness by collaborating with teachers and staff to develop lesson plans and activities.
  • Implemented creative solutions for classroom challenges, resulting in a more productive learning environment for all students.
  • Improved student participation by creating engaging group activities and projects.

Palermo's Parking Lot Attendant

Palermo's Italian Restaurant
05.2021 - 10.2021
  • Escorted drivers to vehicles and helped load or carry large items.
  • Maintained accurate records of parked vehicles using database software, ensuring efficient retrieval upon customer request.
  • Directed patrons to designated parking spaces.
  • Reported unlawful parking jobs.
  • Conducted regular maintenance checks on equipment to prevent downtime due to malfunctions or repair needs.
  • Answered general questions about parking fees, facilities, and directions.
  • Assisted disabled patrons with special parking accommodations, ensuring their needs were met within ADA guidelines.
  • Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.

Education

Bachelor of Arts - Graphic Design

San Jose State University
San Jose, CA
06-2027

Associate of Arts - Graphic Design

San Jose City College
San Jose, CA
05-2025

High School Diploma -

Abraham Lincoln High School
San Jose, CA
06-2023

Skills

  • Cleanliness standards
  • Food safety compliance
  • Cash handling proficiency
  • POS system operation
  • Teamwork and collaboration
  • Multitasking ability
  • Problem-solving abilities
  • Customer service

Timeline

Barista Shift Lead

Jamba Juice
01.2022 - Current

Palermo's Parking Lot Attendant

Palermo's Italian Restaurant
05.2021 - 10.2021

After School Program Volunteer

Think Together, Inc
01.2021 - 04.2022

Bachelor of Arts - Graphic Design

San Jose State University

Associate of Arts - Graphic Design

San Jose City College

High School Diploma -

Abraham Lincoln High School

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