Elliot Wright
Greensboro,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
XLC Services @ (Procter & Gamble)
02.2008 - Current
- Performs supervisory duties including instructing, assigning and reviewing work, planning, maintaining standards, coordinating activities, allocating personnel and acting on employee performance concerns.
- Supervises employees involved in loading and unloading materials, checking invoices, pulling stock, operating material handling equipment, and other warehouse and receiving duties.
- Manages schedule of all onsite workers, facilities and operational support staff.
- Overseeing shipments and goods delivered to the warehouse/verifying the accuracy of all deliveries
- Adept at entering accurate data for purchase orders, inventory logs, safety reports, and other records. Keeping records and verify the contents of shipping data.
- Coordinates with subcontractors and staff to ensure 24/7 staff coverage as required.
- Controls and monitors use of overtime for hourly personnel.
- Provides reports with detailed analysis of workforce levels, a critical skill set needs and projections.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings.
- Keeps equipment operational by following manufacturer instructions and established procedures
- Secures information by completing database backups
- Provides historical reference by utilizing filing and retrieval systems
- Contributes to team effort by accomplishing related results as needed
- Exhibits cultural sensitivity/humility when working with leadership and employees
- Leads and supports programs and processes that meet program and federal objectives
- Ensures appropriate discipline is maintained across the facility
- Facilitates ongoing communication with team-members to achieve effective and efficient program operations
- Prepares and discusses performance including evaluations
- Conducts team meetings
Shelter Manager
Greensboro Urban Ministries
05.2014 - Current
- Coordinated assistance for approximately 100 clients daily; connected clients with resources to find housing, recover from alcohol and substance abuse, secure job placement; leveraged skills to utilize the Health Management Information System (HMIS.) Provided direct supervision to residents and ensured the delivery of quality services while promoting independence, spiritual growth, health and safety
- Conducted timely, accurate, and complete data input for enrollment
- Facilitated problem solving for in-house conflicts and crisis, while encouraging and modeling appropriate shelter interactions; enacted mediation techniques on behalf of residential clients when appropriate
- Prioritized consistent and appropriate follow-up and documentation of emergency incidents, non-compliance and various program progressions.
Night Shift Operation Supervisor
Cardinal Health
05.2019 - 06.2022
- Operationalized appropriate staff management techniques to ensure timely distribution and receipt of product while meeting distribution center standards of budget, policies, procedures, and quality
- Monitored warehouse productivity, adhered to budget requirements, worked towards obtaining distribution center programs and coordinating all necessary repairs
- Recommended and implemented programs, policies, and strategies to increase production and efficient space utilization within the facility
- Responsible for the all aspects of the SLC Facility including building maintenance & transportation
- Implemented and administers all policies and procedures
- Ensured quality service is provided to the customers, ensured prompt follow-through on customer correspondence related to shipment of merchandise and stock-on-hand
- Handled general employee inquiries and resolves concerns
- Oversaw supervisory and employee population development, training, coaching, counseling and performance appraisals
- Maintained positive employee relations
- Demonstrated flexibility with work schedule to be a visible leader and maximize employee interactions for a multi-shift distribution operation.
- Assigned each member of 27 person team with specific daily tasks and responsibilities.
Senior Manager
FedEx Ground/HomeDelivery
11.1994 - 08.2007
- Managed the complete operation and maintenance of the satellite facility
- Monitored the productivity of the driver fleet to ensure service levels were maintained daily
- Facilitated the retention of owner operators within the guidelines of FedEx Ground including abiding by all safety regulations
- Coordinate and fulfill profitable dispatching of owner operators
- Coordination with FedEx Ground on lanes to load - when and where
- Observation of daily overall owner operator revenue
- Reduces safety related expenses
- Enacted productivity process to ensure terminal met or exceeded all productivity goals
- Utilizing company reports in order to identify opportunities for profit and revenue improvement.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Achieved operational excellence by streamlining processes and implementing best practices.
Education
Bachelor of Arts - History And Political Science
Virginia Union University
Richmond, VA05.1996
Skills
- Team Leadership
- Problem Resolution
- Hiring and Training
- Interpersonal Relations
- Decision-Making
- Computer Skills
- Professional and Courteous
- Managing Operations and Efficiency
Certification
Forlift Certified
Timeline
Night Shift Operation Supervisor
Cardinal Health
05.2019 - 06.2022
Shelter Manager
Greensboro Urban Ministries
05.2014 - Current
Operations Manager
XLC Services @ (Procter & Gamble)
02.2008 - Current
Senior Manager
FedEx Ground/HomeDelivery
11.1994 - 08.2007
Bachelor of Arts - History And Political Science
Virginia Union University
Forlift Certified
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