Summary
Overview
Work History
Education
Timeline
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Elliot N. Torres

Orlando,FL

Summary

  • Articulate professional with solid education and to include customer service, operations management, sales and customer support.
  • Exceptional interpersonal talents in serving customers, leveraging with clients, and collaborating with associates. Demonstrated strengths in team development, client retention, consultative selling B2B sales, SaaS.
  • Adept in forecasting market reviews to identify gaps in previous training and achieve understanding and improved performance for anticipated markets.
  • Communication strengths in mentoring, develop and tailor negotiation strategies for each renewal to maintain contracts within industry standards and achieve implementation of company initiatives.

Overview

14
14
years of professional experience

Work History

Loan-Processor

NVR Mortgage
Orlando, FL
02.2021 - Current
  • Mortgage Professional with experience in Mortgage lending across all platforms through the life of a loan
  • Providing exceptional customer service to clients, collaborating with Loan officers, Under-Writers, Property appraisers, Credit Bureaus, ensuring timely accurate applications are submitted for Final approval
  • Comprehensive knowledge of all government loan programs (FNMA, FHLMC, VA, FHA- PMI / USDA loans)
  • Excellent interpersonal and communication skills while collecting and verifying all documentation required for loan submission is complete and in compliance
  • Implement quality assurance procedures to maintain accuracy of critical financial data and documentation across multiple platforms and residential mortgage loan programs
  • Verified, credit, income, and assets to ensure all documentation met underwriting guidelines prior to submitting loan to Under-Writing
  • Managed a loan pipeline of 50+ loans while developing and offering innovative solutions to operational challenges through the life of a loan process
  • Leveraged decisiveness to implement solutions while analyzing risk for investors.

Inside Sales Representative

Willscot
Orlando, FL
06.2019 - 03.2020
  • Deliver functional, technical, and soft skills solutions to clients using consultative selling
  • Analyze market trends and develop action plans for sales aimed at enhancing customer satisfaction, product curriculum, cross-functional collaboration, Coordinated any synchronization of customer specific needs and desires with Willscot essentials
  • Develop new business opportunities, with a primary focus on prospecting / outbound calling campaigns
  • Promote revenue growth contributing one (1) million ++ to business plan and product penetration with all customer contacts
  • Monitor developments in your territory and gain advantage by understanding niche markets (construction, education, government/municipal, energy, healthcare) and the competitive landscape
  • Skillfully qualify sales opportunities, overcome customer objections and accurately prepare quotes; negotiate and close business deals
  • Evaluated customer business needs and recommend effective solutions to achieve business unit goals and strategic objectives
  • Diligently managed 40+ projects at a time
  • Applied solution selling methodology to improve time, labor, and analytics tracking
  • Directed cross functional teams and leveraged with internal stakeholders displaying leadership and achieving consistent deliveries across all project phases

Account Manager

Willscot
Orlando, FL
11.2017 - 08.2019
  • Providing exceptional customer service while focusing onboarding Implementation to effectively and efficiently deliver project management, adding value through collaboration across all levels of an organization
  • Results-oriented with strong analytical and problem solving skills, customer focused, and committed to the profitability of employer through customer satisfaction, retention and driving sales opportunities
  • Utilize CRM tools to coordinate and execute lease agreements, purchase orders, insurance documents and serve as point of contact for these documents and their processing
  • Monitor and analyze client’s usage of Willscot modular solutions while managing multiple account projects simultaneously
  • Worked directly with cross-functional internal and external teams creating and enhancing customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Operations Manager

The North Face
Orlando, FL
04.2007 - 10.2017
  • Provide exceptional customer service while promoting a positive customer experience while meeting or exceeding all expectations
  • Oversaw Customer Sales and Service Representatives through delegating work, motivating performance, and resolving concerns
  • Addressed staff relation issues, attendance issues
  • Monitor sales levels to determine product volume adjustments, replenishments and allocations
  • Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeding corporate goals
  • Mentored, coached and trained over 30 team members over a 7 year period
  • Designed loss prevention and fraud management strategies which resulted in significant inventory retention.

Education

Undergraduate - Criminal Justice

University of Central Florida

Associate of Arts and - Sciences Criminal Justice and Corrections

Valencia College

Timeline

Loan-Processor

NVR Mortgage
02.2021 - Current

Inside Sales Representative

Willscot
06.2019 - 03.2020

Account Manager

Willscot
11.2017 - 08.2019

Operations Manager

The North Face
04.2007 - 10.2017

Undergraduate - Criminal Justice

University of Central Florida

Associate of Arts and - Sciences Criminal Justice and Corrections

Valencia College

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Elliot N. Torres