Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elliott Allende

Fairmont,WV

Summary

Dedicated and skilled healthcare professional with over 20 years of experience as a Clinical Manager, Medical Assistant, Point of Care Technician, Biomedical Services Collection Technician, and Phlebotomist. Expertise in delivering high-quality patient care and managing clinical operations in diverse medical settings, with a strong focus on supporting individuals with various medical and mental health needs.

Proficient in building trust with patients, managing crisis situations, and demonstrating clinical leadership and technical knowledge. Proven ability to optimize patient care through effective collaboration with multidisciplinary teams, meticulous chart updates, and medication monitoring.

Recognized for resourcefulness and a quality-driven approach, I excel in coordinating care plans, enhancing department efficiencies, and implementing best practices in compliance and healthcare management. A compassionate communicator and collaborative team player, I am committed to delivering top-tier healthcare services and improving patient satisfaction across diverse populations.

As a certified Point of Care Testing Specialist and Phlebotomist, I remain calm and effective in high-pressure situations while focusing on problem-solving and quality assurance. I also bring valuable experience as a Career Specialist, empowering individuals with developmental disabilities through job search strategies and vocational training.

With a strong work ethic, a detail-oriented mindset, and the ability to multitask and prioritize effectively, I am poised to contribute positively to any healthcare organization while maintaining a patient-centered approach and promoting safety and well-being.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collections Technician III / Phlebotomist/Apheresis Technician

American Red Cross Biomedical Services
Morgantown, WV
08.2023 - 09.2024
  • Team Collaboration & Donor Engagement: Collaborated with a multidisciplinary team to set up and operate equipment at mobile blood collection sites, fostering a welcoming environment that encouraged recurring donor participation.
    Healthcare & Safety Compliance: Performed blood collection following strict safety procedures, ensuring compliance with regulatory standards and surpassing collection goals.
    Transportation & Logistics: Safely operated blood collection vehicles to transport equipment, supplies, blood products, and staff between various mobile sites, ensuring efficient setup and teardown operations.
    Donor Relations & Education: Engaged with donors, providing personalized interactions to enhance their understanding of the life-saving impact of their donations, leading to increased donor retention and satisfaction.
    Precise Documentation & Quality Assurance: Maintained detailed, concurrent documentation of all blood donations, ensuring accuracy and regulatory compliance.
    Apheresis Expertise: Trained and assisted donors with the use of automated apheresis equipment, successfully collecting platelets, red cells, and plasma, and adhering to best practices in blood component separation.
    Quality Control & Equipment Maintenance: Conducted regular quality control tests on apheresis machines, quickly troubleshooting any issues to maintain operational efficiency. Inspected materials and equipment regularly to check for potential hazards and machine defects. Laboratory & Data Management: Collected and analyzed blood samples, ensuring specimen suitability and adhering to established testing protocols; entered clinical data into computerized systems for accurate record-keeping.
    Safety & Sterilization: Ensured the use of sterile, up-to-date materials throughout the collection process, maintaining a safe environment for donors and staff while following all safety standards and protocols.
    This version emphasizes key skills and responsibilities in a way that showcases your contribution to both healthcare and administrative functions. It positions you as a valuable team member who excels in technical skills, donor relations, and regulatory compliance.

Certified Medical Assistant

United Health Hospital WVU
Bridgeport, WV
04.2023 - 06.2024
  • Patient Intake & Triage: Greeted and escorted patients to exam rooms, ensuring efficient patient flow while accurately obtaining vital signs and initial information to prepare for provider visits.
  • Clinical Room Preparation & Supply Management: Maintained a clean and organized environment by preparing exam rooms with the necessary medical supplies, ensuring readiness for patient care and clinical procedures.
  • Medical Procedures Assistance: Supported providers during patient exams, tests, and minor surgical procedures by preparing equipment and assisting in clinical tasks, contributing to high-quality patient care.
  • Appointment Scheduling & Referrals: Managed patient appointment scheduling and coordinated follow-up referral contacts, ensuring seamless communication between healthcare providers and departments for continued care.
  • Direct Provider Support: Assisted physicians during examinations and procedures by anticipating needs, preparing instruments, and ensuring a sterile environment to enhance the overall patient experience.
  • Patient Education & Follow-Up: Provided patient education on post-exam instructions and follow-up care, reinforcing treatment plans and ensuring patients understood the next steps for their healthcare journey.
  • Quality Control & Compliance: Maintained and updated quality control testing logs as required, ensuring that all medical protocols and regulatory guidelines were met, contributing to clinic compliance.
  • Medical Equipment Oversight: Regularly inspected and maintained medical equipment, ensuring that all devices were in proper working condition, thereby minimizing disruptions to patient care.
  • Administrative Documentation Support: Assisted patients with completing medical forms and documentation, ensuring accuracy and compliance with healthcare regulations, while managing patient records with confidentiality and attention to detail.

Clinical Manager

MEDBRIDGE - Sanjay Bharti, MD
Fairmont , WV
06.2022 - 10.2023
  • Optimized Patient Care Coordination: Led seamless collaboration between clinic departments, ensuring an exceptional patient experience across two clinics with a patient-centered approach.
  • Clinical & Administrative Oversight: Successfully managed both medical and administrative functions, including daily patient care services, staff coordination, and operational efficiency for multiple clinic locations.
  • Daily Operations Leadership: Directed daily morning huddles to evaluate patient census requirements and organized tasks for the entire team, ensuring smooth clinic operations and optimal resource utilization.
  • Clinic Efficiency & Satisfaction Enhancement: Improved overall clinic efficiency, boosting patient, provider, and employee satisfaction through effective leadership and workflow improvements.
  • Safety & Compliance Management: Established and maintained compliance with national patient care standards, ambulatory service guidelines, and accreditations, ensuring regulatory adherence to HIPAA, OSHA, and Medicare/Medicaid requirements.
  • Staffing & Performance Evaluation: Collaborated with corporate administration to recruit, hire, and train staff, implemented specialized staffing models, and ensured timely completion of competency evaluations to meet patient care needs.
  • Inventory & Resource Management: Developed and executed effective policies for inventory management, optimizing medication and supply availability while maintaining cost control and operational efficiency.
  • Budgeting & Financial Oversight: Prepared clinic budgets, estimated volumes, tracked spending, and forecasted revenues, contributing to sound financial management and resource allocation.
  • Policy Development & Implementation: Spearheaded the creation and revision of clinical care program policies, procedures, and operational standards to ensure alignment with best practices and regulatory requirements.
  • Team Leadership & Development: Provided oversight and mentorship to clinical teams, fostering a collaborative and high-performing work environment that consistently delivered top-tier patient care.
  • Training & Education Initiatives: Created and facilitated clinical training programs for students across various healthcare disciplines, contributing to the development of future healthcare professionals.
  • Capital Equipment & Facility Utilization: Led the evaluation and procurement of capital equipment, improved clinic room utilization, and proposed efficiency solutions that optimized overall clinic performance.
  • Regulatory Compliance & Quality Control: Ensured consistent adherence to healthcare regulations, including laboratory operations, medication management, and COVID testing, maintaining high standards of safety and compliance across clinical settings.
  • High-Volume Patient Oversight: Provided clinical oversight to more than 300 patients, ensuring quality assurance, safety risk management, and facility maintenance were effectively executed to deliver top-notch patient care.

Clinical Nurse Coordinator

Monongahela Valley Association Of Health Centers
Fairmont , WV
09.2022 - 04.2023
  • Staffing & Scheduling Management: Efficiently managed call-offs and created staff schedules, overseeing work hours, sick leave, vacation time, and unexpected absences to ensure adequate coverage across multiple clinical units.
  • Task Management & Clinical Area Oversight: Developed and implemented daily, weekly, and monthly task lists for assistants to monitor clinical area cleanliness, sterilization, and inventory restocking, maintaining a high standard of care.
  • Multisite Unit Supervision: Oversaw operations for multiple units, including the Pediatric Wing, Express Care, Adult Primary Care Wings, and satellite clinics in Shinnston and Mannington, ensuring optimal performance and patient care.
  • Work Schedule Coordination: Streamlined department operations by coordinating and assigning weekly work schedules, optimizing staffing, and resource allocation across departments.
  • Quality Care & Regulatory Compliance: Maintained and enforced quality care standards, ensuring HIPAA confidentiality and compliance with all organizational, legal, and medical staff guidelines.
  • Collaborative Program Improvement: Worked closely with management to implement, evaluate, and enhance clinical programs and services, aligning with organizational objectives and improving patient care delivery.
  • Patient Education & Advocacy: Educated patients on treatment care plans, serving as a patient advocate to address concerns, and ensuring all care documentation met MVA standards for accuracy and compliance.
  • Leadership & Mentorship: Mentored nursing staff by providing guidance, listening to concerns, and fostering a collaborative environment to enhance staff performance and patient care outcomes.
  • Policy Development & Improvement: Continuously evaluated, revised, and implemented policies and procedures, contributing to the enhancement of clinic operations and patient safety protocols.
  • Chart Audits & Medication Compliance: Conducted thorough chart reviews to reduce errors, ensure timely updates, and completed medication audits to meet departmental and facility objectives.
  • Emergency Response & Code Management: Swiftly responded to emergency codes with accuracy and calm efficiency, ensuring patient safety and adherence to protocol.
  • Infection Control & Safety Standards: Led the development and implementation of infection control policies and procedures, maintaining strict adherence to safety guidelines and monitoring for compliance.
  • Clinical Support & Decision-Making: Assisted floor nurses, MAs, and CNAs in making informed patient care decisions using clinical judgment and comprehensive knowledge of facility policies.
  • Operational Excellence: Managed patient flow, ensuring efficient completion of medical tasks, while coordinating staff efforts to maintain high standards of care.
  • Professionalism & Communication: Demonstrated commitment to professionalism with consistent communication, promptness, a polished appearance, and exceptional attendance.

Medical Assistant

Mon Health Systems / Wedgewood Primary Care Clinic
Morgantown, WV
01.2022 - 06.2022
  • Patient Reception & Care Coordination: Welcomed patients upon arrival, facilitating a smooth check-in process for appointments and ensuring a positive patient experience.
  • Vaccination Administration & Documentation: Administered vaccinations and accurately recorded them in patient records, ensuring compliance with healthcare protocols and safety standards.
  • Triage & Patient Communication: Managed patient inquiries by phone, triaged patients based on the severity of their medical complaints, and relayed necessary messages to physicians, optimizing patient care and response times.
  • Prescription Management: Handled prescription refills and collaborated with pharmacies to clarify medication concerns, ensuring timely and accurate delivery of patient prescriptions.
  • Laboratory Testing & Reporting: Performed, validated, and reported laboratory tests for prognosis, diagnosis, and treatment, ensuring accurate and timely lab results for research and clinical purposes.
  • Appointment Scheduling & Coordination: Efficiently scheduled patient appointments over the phone, coordinating with clinical teams to optimize patient flow and minimize wait times.
  • Clinical Data Collection & Vital Signs Monitoring: Conducted patient interviews to gather medical history, chief complaints, and vital signs, documenting all findings accurately to assist with provider diagnoses.
  • Treatment Room Preparation & Sterilization: Prepared treatment rooms by cleaning and restocking supplies, and maintaining a sterile environment to meet infection control and patient safety guidelines.
  • Medical Record Management & Confidentiality: Secured and updated patient information, ensuring all medical records were completed accurately and safeguarded in compliance with privacy regulations (HIPAA).
  • Vital Signs Monitoring & Assessment: Regularly assessed and documented patient vital signs, contributing to comprehensive patient evaluations within outpatient settings.
  • Pharmacy Coordination & Medication Management: Partnered with local pharmacies to resolve prescription issues, ensuring patients received the correct medications without delay.
  • Aseptic Techniques & Infection Control: Adhered to strict aseptic principles and infection control protocols to ensure patient safety and maintain a clean clinical environment.
  • Patient-Physician Communication: Facilitated clear communication between patients and physicians, relaying updates on patient conditions, concerns, and refill requests to support timely treatment.
  • Preliminary Physical Tests: Performed initial physical tests and accurately documented results in patient histories, supporting accurate diagnoses and treatment plans.
  • Staff Training & Development: Trained and mentored new triage and call room staff, ensuring they were well-equipped to handle patient inquiries and manage clinic operations effectively.

Certified Clinical Medical Assistant

Marion County Health Department
Fairmont , WV
10.2021 - 12.2021
  • Patient Reception & Support: Welcomed patients in person and by phone, answering inquiries and directing them to the appropriate care services. Assisted in preparing patients for exams, providing gowns, positioning, and ensuring readiness for treatment.
  • Comprehensive Patient Information Management: Verified patient information through interviews, reviewed medical history, recorded vital signs, and performed blood draws, ensuring all information was documented accurately for clinical use.
  • Clinical Assistance & Exam Preparation: Supported healthcare providers during examinations by arranging exam room instruments, supplies, and equipment. Assisted in administering medications, vaccinations, and immunizations, including COVID-19 vaccines.
  • Laboratory Specimen Management: Prepared and processed laboratory specimens, performed basic on-site tests, and disposed of contaminated supplies according to safety protocols, maintaining a sterile environment.
  • Patient Education & Immunization Information: Provided comprehensive education to patients about medications, vaccinations, and immunization protocols, addressing any queries and ensuring patients were well-informed about their care.
  • Rapid Testing Administration: Conducted rapid tests for COVID-19 and strep, assisting clinical staff in promptly assessing patient conditions and determining treatment plans.
  • Accurate Record Keeping & Documentation: Completed thorough patient records, documenting examinations, treatments, and test results to ensure accurate and up-to-date medical histories.
  • Administrative Duties & Billing Support: Organized charts, documents, and supplies to streamline office productivity. Collected patient forms and insurance cards, and coordinated billing information for processing insurance claims and responding to third-party inquiries.
  • Inventory & Equipment Maintenance: Maintained clinical supplies by conducting inventory, placing orders, and verifying receipts. Ensured medical equipment operated correctly by performing preventive maintenance, troubleshooting issues, and arranging repairs as needed.
  • Compliance & Regulatory Adherence: Ensured the clinic adhered to federal, state, and local healthcare regulations, including JCAHO and CDC standards, maintaining a safe and legally compliant work environment.
  • Patient Confidentiality & Safety: Upheld patient privacy by strictly following HIPAA guidelines, securing sensitive information, and fostering a safe and secure clinical environment.
  • Collaboration & Team Support: Partnered with healthcare providers and administrative staff to create a patient-centered, supportive atmosphere, contributing to the overall efficiency and success of the clinic.
  • Continuous Learning & Professional Development: Stay updated on healthcare practices by participating in educational opportunities, reading professional publications, and engaging with professional organizations to ensure top-tier service delivery.
  • Revenue Generation & Insurance Processing: Enhanced clinic operations by generating revenue through accurate billing, insurance form completion, and responding to insurance inquiries efficiently.
  • Aseptic Techniques & Infection Control: Followed aseptic procedures and infection control protocols to maintain a sterile, safe environment for both patients and staff, ensuring compliance with patient safety guidelines.

Certified Phlebotomist

WVU - University Medical Laboratory
Morgantown, WV
03.2021 - 10.2021
  • Comprehensive Phlebotomy Services: Performed phlebotomy on patients of all ages, including elderly, young adults, and children, across various care settings such as physician offices, nursing homes, rehabilitation centers, and on-site at the UML office. Demonstrated proficiency in handling difficult draws with care and precision.
  • Specimen Preparation & Lab Testing: Accurately collected and prepared blood specimens for laboratory analysis, ensuring proper labeling, storage, and timely delivery for diagnostic testing. Consistently followed lab protocols to maintain specimen integrity and prevent contamination.
  • Laboratory Coordination & Study Support: Assisted physicians and researchers with laboratory studies, ensuring all phlebotomy and specimen collection protocols were followed, contributing to the success of research projects.
  • Lab Orders & Data Entry: Ordered laboratory tests as requested by healthcare providers, ensuring timely processing and accurate documentation of lab requisitions. Entered data into EPIC and other lab management systems, ensuring seamless coordination with healthcare teams.
  • Biological Sample Transportation: Ensured safe and timely transportation of biological samples between collection sites and University Medical Laboratories by adhering to strict transportation and lab policies, and maintaining sample integrity throughout the process.
  • Client Relations & Report Delivery: Delivered lab results, reports, and medical supplies to clients, adhering to all WVU Medicine and UML policies. Maintained professional and effective communication with clients, patients, and medical staff, enhancing service efficiency.
  • Operation of Laboratory Equipment: Proficiently operated essential laboratory equipment, including centrifuges, labeling printers, scanners, and computer systems. Ensured equipment was maintained and calibrated for accurate testing and patient care support.
  • Front Office & Patient Services: Managed front office operations, providing on-site phlebotomy services for patients visiting the lab for blood work. Handled patient check-in, processed payments, verified insurance details, and accurately entered requisitions into EPIC.
  • Payment Processing & Insurance Management: Received and processed payments, managed insurance information, and ensured all financial and administrative details were correctly recorded to facilitate smooth lab operations and patient care.
  • Compliance & Protocol Adherence: Ensured full compliance with departmental policies and procedures, following all safety regulations, infection control protocols, and confidentiality requirements to support high standards in patient care and laboratory operations.

Career Specialist & Approved Medication Admin.

Finger Lakes DDSO
Rochester , NY
02.2018 - 01.2021
  • Pre-Vocational Training & Development: Provided personalized pre-vocational training and situational assessments to individuals with developmental disabilities, preparing them for real-world employment opportunities through tailored skill-building sessions.
  • Soft Skills Training: Designed and delivered individualized and group-based soft skills training, focusing on resume building, interviewing techniques, communication skills, transportation logistics, stress management, and job search strategies. Empowered individuals to enhance their employability in competitive job markets.
  • Job Site & Internship Transition Support: Guided individuals through orientation at new job sites, internships, and assessment centers. Facilitated smooth transitions by offering on-site support during job fairs and practical work settings.
  • ACCES-VR Application Assistance: Aided individuals in completing ACCES-VR applications, ensuring they had access to valuable vocational rehabilitation services and support to sustain long-term employment success.
  • Transportation Training & Resources: Trained individuals on public transportation systems (SCAT, ABLE Ride), and provided individualized travel training to promote independence and confidence in commuting to work or internship sites.
  • Compliance & Documentation: Ensured all documentation was accurate, completed on time, and met quality compliance thresholds. Strictly adhered to Medicaid, organizational, and ethical guidelines, maintaining confidentiality, and meeting OSHA regulations.
  • Effective Communication & Advocacy: Acted as a respectful advocate for individuals, liaising between support staff, supervisors, community members, and external organizations to ensure alignment with the organization's mission, vision, and values. Actively prevented, recognized, and reported any abuse or violations of patient rights.
  • Collaboration & Teamwork: Collaborated closely with multidisciplinary teams to support individuals, providing mentorship and guidance to achieve vocational goals and meet employment benchmarks.
  • Medication Administration: Safely administered medications to individuals with developmental disabilities, following precise protocols and ensuring accurate dosages to support optimal health outcomes.
  • Vital Sign Monitoring: Conducted routine assessments of vital signs, including blood pressure, temperature, and pulse, and documented findings to ensure early detection of any potential health issues.
  • Compliance & Safety Adherence: Maintained strict compliance with state and federal regulations, including OSHA and HIPAA, ensuring all medication administration followed legal requirements and best practices for safety.
  • Patient-Centered Care: Provided compassionate and patient-centered care by educating individuals on their medications, answering any questions, and promoting understanding of treatment plans.
  • Infection Control & Aseptic Techniques: Followed infection control standards and utilized aseptic techniques to maintain a safe, clean, and healthy environment during all medication administration procedures.
  • Documentation and Record-Keeping: Ensured accurate and timely documentation of all administered medications and vital signs in patient records. Reported any medication-related issues or side effects promptly to healthcare providers.
  • Emergency Response & Crisis Management: Acted swiftly and calmly in response to medical emergencies, including adverse reactions to medications, ensuring immediate intervention and coordination with healthcare professionals.
  • Collaboration & Communication: Worked closely with nursing staff, physicians, and caregivers to provide comprehensive support, ensuring medications were administered according to physician orders and care plans.

Supported Employment Specialist - Career Spec

Finger Lakes DDSO
Rochester , NY
05.2015 - 06.2017
  • Vocational Assessment & Job Matching: Effectively assisted unemployed individuals with developmental disabilities in identifying suitable job matches by evaluating their vocational goals and preferences, resulting in successful placements that enhance job satisfaction and retention.
  • Interview Preparation & Skills Development: Guided individuals in preparing for interviews by conducting mock interviews and providing feedback, along with comprehensive support in resume and cover letter writing, significantly boosting their confidence and employability.
  • Employer Relationship Management: Cultivated positive working relationships with potential employers, facilitating open communication to clarify job responsibilities, ensure safety standards, and promote a productive workplace environment.
  • Job Coaching & Support Services: Delivered intensive job coaching and proactive support services to individuals, both on-site and remotely, assisting them in adapting to workplace expectations and maintaining consistent employment in the integrated labor market.
  • Administrative & Program Support: Provided essential administrative support for the Supported Employment program, ensuring smooth operations and effective communication among staff and clients to meet program objectives.
  • Coordination of Employment Training Programs: Assisted in the coordination and implementation of Employment Training Programs, ensuring that training sessions were relevant, engaging, and aligned with the needs of individuals seeking employment.
  • Billing & Reporting Management: Completed monthly billing and reporting for SEMP, ACCES-VR, and ETP programs, ensuring accurate and timely submissions to support program funding and accountability.
  • Staff Training & Compliance: Ensured that all staff providing SEMP and ETP services completed the required annual training, promoting a knowledgeable and skilled workforce dedicated to client success.
  • Continuous Professional Development: Attended required OPWDD Innovations Trainings to stay informed about best practices and innovations in the field, enhancing the quality of services provided to clients.
  • Client & Family Engagement: Actively met with clients and their families to assist with completing ACCES-VR and ETP applications, ensuring all necessary documentation was collected and submitted accurately.
  • Collaborative Enrollment Assistance: Worked closely with care coordinators to assist client enrollment in supported employment programs, streamlining processes, and ensuring clients received necessary support services.
  • Data Management & Reporting: Accurately entered all intake, placement, and discharge information into AWARDS, EQUAL OPPORTUNITY EMPLOYER, to ensure data integrity for tracking client progress and program outcomes.
  • Quality Assurance & Compliance: Assisted with internal chart reviews and audits to ensure compliance with organizational standards and improve program effectiveness, demonstrating commitment to continuous quality improvement.

Education

Some College (No Degree) -

ALTALANG
ALTALANG On-LINE

Some College (No Degree) - Point of Care Testing Certificate

American Medical Technologist
On-Line

Some College (No Degree) - Medical Laboratory Assistant - Phlebotomy

Pierpont Community and Technical College
Fairmont, WV

Some College (No Degree) - Pharmacy Technology

University of Phoenix
Tempe, AZ

Some College (No Degree) - Medical Laboratory Technology

Alfred State College
Alfred, NY

Skills

Clinical Skills
  • Patient Care Management: Expertise in patient care planning, monitoring vital signs, and administering medications and IV fluids, ensuring safe and effective treatment delivery
  • Clinical Procedures: Proficient in performing EKGs, administering immunizations, and assisting in minor surgical procedures with a strong focus on infection control and patient safety
  • Specimen Handling: Skilled in specimen collection, preparation, processing, and storage, with a keen attention to detail for accurate clinical data collection
  • Clinical Documentation: Proficient in maintaining accurate and compliant clinical documentation in electronic health records (EHR) systems, including Epic and Cerner
  • Quality Assurance & Compliance: Knowledgeable in adhering to regulatory guidelines and quality control standards to enhance clinical outcomes and patient safety
Administrative Skills
  • Staff Development & Leadership: Strong background in mentoring and coaching healthcare staff, with a focus on professional development, precepting, and team building
  • Scheduling & Coordination: Expertise in organizing staff schedules, coordinating patient flow, and managing clinical operations to optimize efficiency and service delivery
  • Data Management & Reporting: Experienced in chart auditing, clinical data collection, and generating reports to ensure compliance with organizational standards and regulations
  • Financial Acumen: Proficient in medication administration and purchasing, as well as managing medical supply procurement to ensure cost-effectiveness and resource availability
  • Office Administration: Skilled in office procedures, meeting participation, and general administrative support, ensuring smooth clinic operations and effective communication
Interpersonal & Communication Skills
  • Patient Relations: Exceptional ability to build rapport with patients, providing empathetic support and education on treatment plans and follow-up care
  • Conflict Resolution: Strong problem-solving skills with the ability to resolve conflicts effectively and maintain a positive and collaborative work environment
  • Bilingual Communication: Fluent in English and Spanish, enhancing communication with diverse patient populations and facilitating better patient understanding
Technical Skills
  • Tech-Savvy & Software Proficiency: Proficient in utilizing various healthcare software systems, including Workday for billing and scheduling, with a strong aptitude for adapting to new technologies
  • Attention to Detail: Meticulous in conducting routine inspections and ensuring compliance with OSHA and safety regulations, maintaining high standards for clinical practice
  • Multitasking & Organization: Demonstrated ability to manage multiple priorities efficiently while maintaining a focus on quality care and operational excellence
  • Mentoring and coaching
  • Patient care planning
  • Body mechanics knowledge
  • Staff Development and Precepting
  • Medication and IV administration
  • Problem resolution
  • Troubleshooting
  • Progress monitoring
  • Multidisciplinary team collaboration
  • Clinical Documentation
  • Patient Care
  • Complying with regulatory guidelines
  • Organizing staff schedules
  • Patient flow coordination
  • Computerized charting
  • Infection control
  • Clinical education
  • Patient records administration
  • Unit leadership
  • Clinic area appearance
  • Staff scheduling
  • Improving clinical quality outcomes
  • Patient relations
  • Clinical data collection
  • Staff development
  • Progress monitoring
  • Specimens collection, preparation, and processing
  • Vital signs monitoring
  • Starting and administering IV fluids
  • Administering IM and IV injections, Immunizations, Vaccines
  • Performing EKGs
  • Assisting in minor surgical procedures
  • Patient scheduling
  • Patient care
  • Documentation
  • Clinical management
  • Medication administration and purchasing
  • Medical supply purchasing
  • Chart auditing
  • Supervisory experience
  • Compliance with regulatory guidelines
  • Unit supervision
  • Medical procedure knowledge
  • Staff supervision
  • Meeting participation
  • Quality control
  • Office procedures
  • Medical practice oversight
  • Proficient with Epic billing and charting
  • Proficient with Cerner charting
  • Proficient with Revenue Cycle charting and scheduling
  • Proficient with Workday
  • Team player
  • Excellent time management skills
  • Conflict Management
  • Proficient with collecting, preparing, processing, and storing laboratory specimens
  • Proficient Laboratory Assistant / Phlebotomist
  • Bi-lingual
  • BLS certified
  • PoCT certified
  • BLS certified
  • Customer Service
  • Quality Control
  • OSHA Compliance
  • Deadline-oriented
  • Workload Management
  • Customer rapport
  • Customer interaction
  • Multitasking and Organization
  • Written/Verbal Communication
  • Tech-Savvy
  • Attention to Detail
  • Issue Resolution
  • Works Well Under Pressure
  • Routine Inspections

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • Aphaeresis - Through the American Red Cross
  • ALTALANG Language interpret - English to Spanish Interpret
  • Certified Clinical Medical Assistant – National Healthcareer Association – 2021
  • Laboratory Assistant / Phlebotomy – Pierpont Community & Technical College - 2021
  • Certified Phlebotomist – National Healthcareer Association – 2021
  • Certified Point of Care Testing – American Medical Technologist - 2021
  • Basic Life Support – 2024 -2026
  • Pathway to Employment -2015-2021
  • Supported Employment (SEMP) – 2015-2017

Timeline

Collections Technician III / Phlebotomist/Apheresis Technician

American Red Cross Biomedical Services
08.2023 - 09.2024

Certified Medical Assistant

United Health Hospital WVU
04.2023 - 06.2024

Clinical Nurse Coordinator

Monongahela Valley Association Of Health Centers
09.2022 - 04.2023

Clinical Manager

MEDBRIDGE - Sanjay Bharti, MD
06.2022 - 10.2023

Medical Assistant

Mon Health Systems / Wedgewood Primary Care Clinic
01.2022 - 06.2022

Certified Clinical Medical Assistant

Marion County Health Department
10.2021 - 12.2021

Certified Phlebotomist

WVU - University Medical Laboratory
03.2021 - 10.2021

Career Specialist & Approved Medication Admin.

Finger Lakes DDSO
02.2018 - 01.2021

Supported Employment Specialist - Career Spec

Finger Lakes DDSO
05.2015 - 06.2017

Some College (No Degree) - Point of Care Testing Certificate

American Medical Technologist

Some College (No Degree) - Medical Laboratory Assistant - Phlebotomy

Pierpont Community and Technical College

Some College (No Degree) - Pharmacy Technology

University of Phoenix

Some College (No Degree) - Medical Laboratory Technology

Alfred State College

Some College (No Degree) -

ALTALANG

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Elliott Allende