Elliott A. Randall, Jr.
Elmsford
Summary
Please allow me to introduce myself, I have worked in human services for several years as a Case Manager in several capacities; most recently working with formerly homeless individuals residing in supportive housing as well as for senior men with a history of homelessness with justice involvement in transitional housing; In working with these individuals, I utilized Critical Time Intervention in an effort to obtain permanent, supportive housing. I have worked as a Residence Manager for an SRO (Single Resident Occupancy) for mentally ill, chemical abusers and I have also worked as a Case Planner working to ensure that children were placed in a loving, caring, nurturing environment. In my capacity as a Case Manager I have had the opportunity to learn to utilize Motivational Interviewing in an effort to change the behavior of those who are ambivalent or dealing with insecurities. Apart from human services, I have also worked in the world of retail for several years. In each of these roles, I employed the following skills: communication, negotiating, mediation, problem solving and organizational skills. I am a personable and dedicated professional. I am also a solid team player with an upbeat, positive attitude. I consider myself to be results-oriented with a demonstrated passion for building working relationships and cultivating partnerships.
Overview
25
25
years of professional experience
Work History
Case Manager
Urban Pathways, Inc.
10.2023 - Current
- Monitor client progress, providing ongoing support and adjustments as necessary.
- Advocate for clients' rights within the healthcare and social systems.
- Establish and maintain relationships with key stakeholders.
- Conduct assessments that are updated bi-annually,
- Develop and implement quarterly comprehensive service plans to address client needs and goals;
- Develop initial psychosocials that are updated annually
- Utilize Motivational Interviewing to help individuals in resolving negative/ambivalent behavior leading to positive change.
- Manage crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conduct referrals to community based agencies and organizations to meet treatment needs.
Customer Service Supervisor
ChristmasTree Shops, Inc.
10.2011 - 08.2023
- Interacted proactively with consumers and encouraged team members to do the same.
- Provided input on staffing; supported recruitment, hiring, onboarding, and training new hires.
- Empowered team members to satisfy customer needs, offered guidance during complex situations.
- Performed opening and closing tasks and act as leader on duty when required; responsible for building security, team member safety, and emergency response.
- View the store through the eyes of the consumer and ensure store cleanliness and merchandising standards to enhance the in-store experience.
- Supervised a team of Front-End and Back-room staff
- Drove sales performance through execution of merchandising strategies, operational excellence, and strong customer service.
Case Planner
Graham-Windham
01.2007 - 01.2010
- Coordinated and attended multidisciplinary team meetings (family team conferences) to facilitate communication and collaboration assigning tasks to family members in attendance.
- Accountable for the submission of permanency hearing reports and FASP's (Family Assessment and Service Plans). to the court.
- Referred families to external resources for ongoing support leading to family reunification.
- Maintained documentation based on organization policy and procedure.
- Attended trainings to increase knowledge base.
- Conducted home visits to foster families to ensure that the needs and safety of the children are met.
- Conducted home visits to biological parent(s) to assess the home and the care of children before and after placement.
- Assess other placement options for children placed in foster care.
SRO Residence Manager
Volunteers of America
10.2005 - 11.2006
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Supervised SRO front desk operations to ensure the safety and security of residence and staff.
- Annually recertified SRO residents up for lease renewal.
- Developed rent arrears repayment plan for tenants experiencing financial difficulty before submitting for legal recovery.
- Utilized YARDI accounting software to track rental payments and non-payments as well as to make needed adjustments.
- Achieved a 90% improvement in rent recovery.
- Ensured that apartment issues, in collaboration with superintendent were resolved.
Case Manager
Volunteers of America
11.2003 - 10.2005
- Assisted clients in navigating social services and community resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Escorted consumers to various community based organizations and health providers for advocacy and assistance.
- Responsible for intake, assessment and service plan development.
- Effectively outreached to community service organizations to increase the network of providers for referrals and additional services.
Social Service Coordinator
HIP Health Plans of New York
01.2001 - 01.2002
Education
Bachelor of Professional Studies Degree - Human Services
Metropolitan College of New York
New York, NY06-1994
Skills
- Case management
- Problem-solving
- Relationship building
- Conflict resolution
- Client advocacy
- Data entry and analysis
- Referral coordination
Timeline
Case Manager
Urban Pathways, Inc.
10.2023 - Current
Customer Service Supervisor
ChristmasTree Shops, Inc.
10.2011 - 08.2023
Case Planner
Graham-Windham
01.2007 - 01.2010
SRO Residence Manager
Volunteers of America
10.2005 - 11.2006
Case Manager
Volunteers of America
11.2003 - 10.2005
Social Service Coordinator
HIP Health Plans of New York
01.2001 - 01.2002
Bachelor of Professional Studies Degree - Human Services
Metropolitan College of New York