Elliott Brown
North Charleston,SC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Room Service Server
Francis Marion Hotel
05.2022 - Current
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
Breakfast Attendant
Springhill Suites By Marriott
07.2016 - 01.2024
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Greeted customers and answered any questions.
Breakfast Host
Tru By Hilton
09.2020 - 03.2023
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Server
Mills House Hotel
9 2011 - 4 2013
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server/Salad Cook/Buffet Runner
Ryan's Steakhouse Buffet & Bakery
7 2002 - 03.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Banquet Server/Restaurant Server/Room Service Server
Sheraton North Charleston Hotel
10 1999 - 1 2002
- Adapted service based on customer requests and kitchen readiness.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged linens and table settings according to seating plan and event theme.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Dishwasher/Buffet Runner/Cashier/Server
Shoney's
7 1998 - 8 2002
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Education
High School Diploma -
West Ashley High School
Charleston, SC06.2002
Skills
- Performance improvement
- Beverage preparation
- Stocking and replenishing
- Dining room cleanliness
- Table clearing
- Food preparation and safety
- Food running
- Organization
- Customer service
- Communications
References
Available upon request
Timeline
Room Service Server
Francis Marion Hotel
05.2022 - Current
Breakfast Host
Tru By Hilton
09.2020 - 03.2023
Breakfast Attendant
Springhill Suites By Marriott
07.2016 - 01.2024
Server
Mills House Hotel
9 2011 - 4 2013
Server/Salad Cook/Buffet Runner
Ryan's Steakhouse Buffet & Bakery
7 2002 - 03.2020
Banquet Server/Restaurant Server/Room Service Server
Sheraton North Charleston Hotel
10 1999 - 1 2002
Dishwasher/Buffet Runner/Cashier/Server
Shoney's
7 1998 - 8 2002
High School Diploma -
West Ashley High School
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