Elliott C. James
Lenexa,USA
Summary
Dynamic and results-driven sales professional with eight years of sales experience, three years in software technical support, and four years in sales leadership. Adept at understanding client needs, developing strategic sales approaches, and driving customer satisfaction. Skilled at leading teams, fostering strong relationships, and consistently surpassing performance goals. Passionate about enhancing the customer experience and delivering innovative solutions to exceed expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive
WellSky
07.2023 - Current
- Oversee the complete sales process, from discovery to closing, while strategically positioning WellSky's suite of SaaS solutions
- Identify prospects' needs and act as a trusted advisor to C-level executives, guiding them to achieve their business goals
- Prospect assigned regions and accounts, developing and executing territory plans to surpass annual quotas and accelerate WellSky's growth
- Closed / Won $500K+ in first few months
- Highly motivated with a strong commitment to personal accountability.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Lead/Technical Support Analyst
WellSky
10.2021 - 07.2023
- Maintain a high level of product knowledge and always be up to speed on upcoming features
- Escalate and work high impact issues with Development team
- Troubleshoot and resolve complex, technical issues
- Provide other members of Support with help, training, and further troubleshooting techniques
- Fostered open communication among team members by encouraging collaboration and sharing of ideas during weekly meetings.
- Developed comprehensive knowledge base articles to assist both end-users and fellow analysts in resolving common issues.
- Enhanced customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Mentored junior team members to help them develop their technical skills, leading to a stronger overall support team.
Support Analyst
WellSky
01.2021 - 10.2021
- Exhibit strong communication, listening and organizational skills
- Providing superior customer service and ensuring that client is happy or at least knows what to be expecting
- Troubleshooting and documenting software operational and technical issues
Sales Manager/Nutritionist
Supplement Superstores
03.2018 - 12.2020
- Hire, train, and lead staff
- Remained educated on new products and processes to provide customers with the best experience and results
- Managed and increased store performance to $1.2m+ yearly gross sales
- Prioritized an unmatched customer service experience by writing weekly thank you notes to every customer
- Over 300 five-star reviews on Google
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Sales Manager / Fitness Advisor
24-hour Fitness / Genesis Health Clubs
01.2014 - 12.2017
- Manage membership sale operations while exceeding customer experience ensuring sale was made
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
Education
Certified Nutrition Specialist - Certified Sports Nutrition Specialist
National Academy of Sports Medicine
01.2020
Exercise Science - Business Marketing
Pittsburg State University
01.2018
Skills
- Pipeline Management
- Salesforce
- JIRA
- Microsoft programs
- Excellent communication skills
- Customer satisfaction
- Fast learner
- Client Relationship Building
- Contract Negotiation
Awards
- BE ENTHUSIASTIC AWARD, Supplement Superstores, 12/01/19, Maintained and exceeded a positive attitude around other coworkers and everyone that came in the store.
- HARDEST WORKER AWARD, Supplement Superstores, 09/01/18, 12/31/18, Recognized for extreme discipline and consistency of helping in the performance of my store and other employees around me.
Extracurricular Activities
Sigma Phi Epsilon – Fraternity Hockey – Junior varsity, Varsity Captain IPE Professional Body Builder
Certification
Sales Growth - Cornell University
Timeline
Account Executive
WellSky
07.2023 - Current
Lead/Technical Support Analyst
WellSky
10.2021 - 07.2023
Support Analyst
WellSky
01.2021 - 10.2021
Sales Manager/Nutritionist
Supplement Superstores
03.2018 - 12.2020
Assistant Sales Manager / Fitness Advisor
24-hour Fitness / Genesis Health Clubs
01.2014 - 12.2017
Certified Nutrition Specialist - Certified Sports Nutrition Specialist
National Academy of Sports Medicine
Exercise Science - Business Marketing
Pittsburg State University
Sales Growth - Cornell University
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