Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELLIOTT C. JONES SR.

Hazel,IL

Summary

Results-driven professional with extensive experience in business, operations, and social services, recognized for exceptional performance and strategic problem-solving. Proven ability to enhance recruitment strategies and improve candidate-job match rates through comprehensive market analysis and career counseling. Strong collaborator with diverse teams, delivering projects efficiently while maintaining high energy and effective communication skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sr. Employment Specialist

C4 Community Counseling Centers of Chicago
Chicago, IL
03.2017 - Current
  • Conducted intake vocational assessments to identify client strengths and barriers.
  • Developed individualized vocational treatment plans aligned with client goals.
  • Provided job coaching and behavioral management to improve employment readiness.
  • Facilitated access to employment resources, vocational rehabilitation, and educational services.
  • Coordinated individualized employment opportunities, participating in interviews as needed.
  • Delivered adaptive skills training and field support for job retention.
  • Collaborated with State of Illinois Division of Vocational Rehabilitation Services on client referrals.
  • Participated in team meetings, public education programs, and mandatory training sessions.
  • Organized career fairs and other recruiting events to source potential talent.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Provided essential training for new vocational staff in the office and field on the business practices of the Vocational Department.

Debt Asset Acquisition Specialist

Global Credit Corporation/Bank of America
Chicago, IL
06.2015 - 03.2017
  • Facilitated debt recovery initiatives for Bank of America, improving overall effectiveness.
  • Collected on accounts to reduce charge-off risks and enhance recovery rates.
  • Constructed financial assessments for consumers with derogatory credit to determine eligibility for supplemental programs.
  • Ensured compliance with Fair Debt Collection Practices Act in all collection activities.
  • Operated unified collections and recovery system efficiently to optimize performance.
  • Recommended online services to clients, enhancing user experience significantly.
  • Collaborated with Fraud, Customer Service, and Language departments to streamline operational processes.

Vice President Business Development

The Knowledge Comer, Inc.
Chicago, IL
10.2003 - 06.2015
  • Facilitated collaboration meetings with agencies and community stakeholders to identify new business opportunities.
  • Established strategic partnerships, resulting in collaborative business agreements that enhanced growth.
  • Developed and executed marketing plans, driving significant company growth.
  • Oversaw formation of business partnerships and negotiated contracts for The Knowledge Corner.
  • Identified and vetted potential partnerships, ensuring strategic alignment with company goals.
  • Delivered presentations on behalf of the company at state and community agencies to promote initiatives.
  • Engaged in procurement activities to enhance brand visibility and maximize profitability.
  • Exceeded sales goals through upselling, cross-selling, and attracting new business clients.

Senior Operations Manager

Moran Industries, Inc.
Midlothian, IL
09.1997 - 10.2003
  • Increased accounts receivable by 20% through strategic initiatives and team engagement.
  • Oversaw operations across 90 service centers, ensuring profitable performance in multiple states.
  • Implemented training programs for franchisees to establish business standards and revenue expectations.
  • Developed company-wide incentive programs that enhanced sales and brand loyalty.
  • Managed Chicago retail operations, serving as a training hub for new franchisees statewide.
  • Coordinated franchisee advertising efforts to boost local market visibility.
  • Assisted in sales, operations, site selection, and inventory management for new openings.
  • Contributed to revisions of operational manuals to enhance consistency and clarity.

Education

Associate of Science - Business

MORRIS BROWN COLLEGE
Atlanta, GA

B.S. - BUSINESS ADMINISTRATION

MAYVILLE STATE UNIVERSITY
Mayville, ND

Skills

  • Vocational assessment and job coaching
  • Behavioral management
  • Employment resource facilitation
  • Individualized treatment planning
  • Community collaboration
  • Strategic partnership development
  • Client counseling
  • Training and development
  • Effective communication
  • Team leadership
  • Case management
  • Soft skills training
  • Client advocacy
  • Job development

Certification

  • CRSS (CERTIFIED RECOVERY SUPPORT SPECIALIST)
  • DEI COMMITTEE MEMBER C4 CHICAGO

Timeline

Sr. Employment Specialist

C4 Community Counseling Centers of Chicago
03.2017 - Current

Debt Asset Acquisition Specialist

Global Credit Corporation/Bank of America
06.2015 - 03.2017

Vice President Business Development

The Knowledge Comer, Inc.
10.2003 - 06.2015

Senior Operations Manager

Moran Industries, Inc.
09.1997 - 10.2003

Associate of Science - Business

MORRIS BROWN COLLEGE

B.S. - BUSINESS ADMINISTRATION

MAYVILLE STATE UNIVERSITY

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