Summary
Overview
Work History
Education
Skills
Timeline
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Elliott Connolly

Winchester

Summary

Dynamic Shift Manager with a proven track record at Starbucks, adept in handling escalated customer issues and driving team performance. Skilled in cash handling and fostering a collaborative work environment, I excel in staff training and onboarding, achieving high customer satisfaction. My approach has significantly enhanced team efficiency and service quality.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Shift Manager

Starbucks
08.2021 - 10.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed staff hiring, training and supervision.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.

Education

High School Diploma -

Homeschooled
2432 Berryville Pike Lot 161
09-2018

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Delegating work
  • Staff training and onboarding

Timeline

Shift Manager

Starbucks
08.2021 - 10.2024

High School Diploma -

Homeschooled
Elliott Connolly