Elliott Dancy
Los Angeles,CA
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Sofi Stadium and other notable venues. Excelled in enhancing performance, achieving customer satisfaction, and mentoring staff to exceed sales targets. Skilled in problem-solving and communication, I drive projects to completion, fostering professional growth and maximizing efficiency adaptable and self-taught.
Overview
2025
2025
years of professional experience
Work History
Manager
Sofi Stadium
- Directed staff towards higher levels of performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Delivered top-tier service to uphold customer contentment.
- Maximized performance by monitoring daily activities and mentoring team members.
Front Desk/ Server/ Manager
Dave and Buster
05.2021 - 03.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Trainer / Cook
Buffalo Wild Wings
10.2017 - 06.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma - General Studies
Opportunities For Learning
Los Angeles, CA06.2015
Skills
- Verbal and written communication
- Marketing
- Multitasking Abilities
- Operations Management
- Performance Management
- Problem-solving aptitude
- Adaptability
- Team building
- Problem-solving abilities
- Customer Relations
Timeline
Front Desk/ Server/ Manager
Dave and Buster
05.2021 - 03.2024
Trainer / Cook
Buffalo Wild Wings
10.2017 - 06.2019
Manager
Sofi Stadium
High School Diploma - General Studies
Opportunities For Learning
Similar Profiles
MIA RODRIGUEZMIA RODRIGUEZ
Executive Assistant at SOFI STADIUM HOLLYWOOD PARK- SPORTS & ENTERTAINMENTExecutive Assistant at SOFI STADIUM HOLLYWOOD PARK- SPORTS & ENTERTAINMENT
Monica Alonso RochaMonica Alonso Rocha
PREMIUM OPERATIONS MANAGER at SOFI STADIUMPREMIUM OPERATIONS MANAGER at SOFI STADIUM
Vicente AlonsoVicente Alonso
Concession Stand/Parking Attendant at Sofi StadiumConcession Stand/Parking Attendant at Sofi Stadium