Elliott Greenlee
Moore
Summary
Dependable Quality Assurance
Specialist with 3+ years of knowledge
and expertise in the Enhanced
Background Checks department. A
reliable source for guidance for all
EBC related topics with a
specialization in Verifications. A
leader within the Quality Assurance
team with a track-record of
collaboration with fellow specialists
and leadership to develop and present
clear and concise guidelines that are
compliant with federal, state and
Paycom guidelines.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist III
Paycom
11.2021 - Current
- Creating and implementing processes for new "Agile" team created to prioritize problem-solving for EBC's biggest hurdles.
- Managing communications and logistics for and between Los Angeles Court Researchers in order to make the LA Hurdle Project as efficient and effective as possible.
- Validating background check components completed by Public Records and Verifications specialists.
- Ensuring that all components reviewed are compliant with federal, state, and Paycom reporting guidelines.
- Coaching and training new/existing specialists not only within the Quality Assurance team but within the Public Records and Verifications teams as well.
- Assists with the creation and improvement of process documents and resources used throughout the department.
Verification Specialist
Paycom
05.2021 - 11.2021
- Conducted professional reference checks via phone and email.
- Verified employment and education listings of candidates applying to Paycom and its clientele.
- Assisted with the creating and improving process documents for Verifications and constructing the Vitality page to house all pertinent information and documents to increase visibility for specialists and leaders.
Licensed Agency Representative
Brian McPherson Agency - Shelter Insurance
06.2020 - 04.2021
- Acted as first point of contact for all avenues of communication including phone calls and emails for the agency.
- Coordinated correspondence between the clients and other policy servicers such as the claims department, billing department, underwriting and roadside assistance.
- Engaged with existing and potential clients to deliver sales pitches and answer any questions they had about home, auto, commercial and life insurance policies in order to create trust, develop lasting relationships and obtain new business.
- Managed and serviced existing clients by fulfilling policy change requests such as address changes, bank account changes, adding new drivers, adding new vehicles etc. as well as keeping their premium payments up to date in the interest of avoiding policy lapses and reinstatement fees.
- Worked along side with lenders and various financial institutions to provide evidence of insurance on behalf of our policyholders.
- Set up and ran in person, video and phone call meetings with existing clients to review and update coverage limits to more accurately protect our clients with custom tailored coverages.
Key Carrier - Golf Department Team Lead
Dick's Sporting Goods
02.2015 - 08.2020
- Built trust with customers through consistent exceptional customer service and reliability to create lasting relationships.
- Stayed up to date on product knowledge and company policies through personal research in order to communicate with customers and associates with the utmost confidence.
- Developed new associates through detailed one on one training to meet and exceed company expectations.
- Established a positive and open work environment by relating to associates and being ready to answer any questions that they may have in an effort to gain respect as a leader and create a team-like atmosphere.
- Identified associates' strengths, weaknesses and knowledge level to better assign tasks that fit their skillset while working hands on with them to expand their strengths and minimize their weaknesses to continue their development for future roles within the company.
- Drove department sales by maintaining a clean and organized department and overseeing a well trained staff with a low turnover rate.
- Worked as opening and closing manager and supervised other departments when needed.
- Responsible for cash office duties such as building tills, submitting deposits, submitting coin and cash orders, balancing tills and balancing the safe.
Education
High School Diploma -
Norman High School
Norman, OK05.2014
Skills
- Communication
- Collaboration
- Critical thinking
- Problem solving
- Training
- Development
- Self-motivated
Timeline
Quality Assurance Specialist III
Paycom
11.2021 - Current
Verification Specialist
Paycom
05.2021 - 11.2021
Licensed Agency Representative
Brian McPherson Agency - Shelter Insurance
06.2020 - 04.2021
Key Carrier - Golf Department Team Lead
Dick's Sporting Goods
02.2015 - 08.2020
High School Diploma -
Norman High School
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