Summary
Overview
Work History
Education
Skills
Timeline
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Elliott Griffin

Hoover,AL

Summary

A customer service professional with a background in the sales industry, seeking a position with a high growth company with ambitious sales goals.

Overview

5
5
years of professional experience

Work History

Automotive Service Advisor

Lexus (Sonic Automotive)
05.2023 - 11.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.

Valet

Spellmans (Lexus Temp Agency)
01.2023 - 05.2023
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.

Cashier

Red Lobster
05.2020 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Hoover High School
Hoover, AL
05-2023

Skills

  • Critical Thinking
  • Customer Satisfaction
  • Service writing
  • Multitasking Abilities
  • Sales expertise
  • Estimating costs
  • Follow-up skills
  • Organization

Timeline

Automotive Service Advisor

Lexus (Sonic Automotive)
05.2023 - 11.2024

Valet

Spellmans (Lexus Temp Agency)
01.2023 - 05.2023

Cashier

Red Lobster
05.2020 - 10.2022

High School Diploma -

Hoover High School

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Elliott Griffin