Elliott Morales
Phoenix,AZ
Summary
Diligent Investigator with eight years of federal investigative experience. Extensive knowledge of federal labor laws and investigative techniques. Enthusiastic training professional successful at developing training plans and supplementary materials to help employees excel. Works under strict deadlines and makes independent judgments. Excellent negotiation skills.
Overview
14
14
years of professional experience
Work History
Federal Investigator
United States Department Of Labor
07.2015 - Current
- Prepare case reports from allegations, transcripts of interviews and physical evidence.
- Work with legal counsel representing clients on diverse business, financial and civil matters.
- Conduct surveillance, secure search warrants and issue subpoenas
- Collect, analyze and interpret information, documentation, and physical evidence associated with investigations.
- Coordinate with other agencies during multi-jurisdictional investigations.
- Conduct settlement negotiations
- Research and interpret laws, rulings and regulations to determine compliance with labor laws
- Facilitate employee learning with creation of engaging written and oral assignments.
- Optimize employee learning plans based on employee performance and feedback.
- Develop and clearly present learning expectations, guidelines and objectives.
- Oversee curriculum development and implementation in alignment with best practices and organizational goals.
- Work with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participate in pilot tests and revise programs based on feedback and results.
- Demonstrate strong writing and presentation skills to develop briefs, memorandums and analytical reports for variety of stakeholders.
- Collaborate with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Lead Contact Representative
Internal Revenue Service, IRS
01.2009 - 07.2015
- Interpreted and applied federal codes for personal and business taxes.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Recommended financial solutions in relation to tax implications.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Skilled at working independently and collaboratively in team environment.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Produced briefs, located records and organized documentation to support case actions.
- Oversaw curriculum development and implementation in alignment with agency goals.
- Optimized learning plans based on employee performance and feedback.
- Facilitated learning with creation of engaging written and oral assignments.
- Tracked employee progress, frequently checking in with struggling employees and identifying root causes of problems.
- Received formal award in recognition of instructor contributions.
Education
High School Diploma -
Lafayette High School
Buffalo06.1999
Skills
- Labor Law
- Strong Investigative Abilities
- Federal Regulations
- Data and Evidence Analysis
- Negotiations/Mediation
- Classroom Instruction
- Oral and Writing Communication
- Case Interpretation
Timeline
Federal Investigator
United States Department Of Labor
07.2015 - Current
Lead Contact Representative
Internal Revenue Service, IRS
01.2009 - 07.2015
High School Diploma -
Lafayette High School
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