Elliott Peoples
Denton,TX
Summary
Excel in teamwork, problem-solving, and adaptability, contributing to seamless company growth and customer satisfaction. Skilled in ensuring operational excellence through accurate and timely handling of high-volume work flows. Possess strong organizational abilities and keen attention to detail, contributing to improved workflow and reduced processing times in previous roles. Demonstrated capability in maintaining equipment for optimal performance, leading to enhanced efficiency within business operations.
Overview
11
11
years of professional experience
Work History
Package Sorter
UPS
Haslet, Texas
11.2024 - Current
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Unloaded incoming shipments from conveyor belts.
- Utilized hand-held scanning devices to track package movements.
- Trained new employees regarding warehouse procedures and standards.
- Reported any discrepancies found between actual products shipped versus customer orders received.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Ensured correct address labels were affixed to parcels.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Rideshare Driver
Lyft
Denton, Texas
10.2020 - Current
- Arranged to pick up customers or groups.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Greeted customers and provided them with information about the rideshare service.
- Notified customers of delays to decrease calls to support.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Inspected vehicle and personally handled routine upkeep.
- Ensured compliance with all federal and state laws pertaining to transportation services.
Sales Associate
Premium Wireless
Denton, Texas
01.2023 - 11.2024
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers to determine wants or needs.
- Providing ongoing support for customer mobile plans.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Account Manager
TROC Global
Plano, Texas
07.2022 - 12.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed successful customer relationships to boost sales opportunities.
- Maintained accurate records of all customer interactions in the CRM system.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Solicited feedback from customers on their experience with products or services.
- De-escalated customer interactions by providing alternative solutions to issues.
- Collaborated with marketing team to develop promotional materials for clients.
- Utilized problem-solving skills when dealing with difficult customers.
Manager
GameStop
Carrollton, Texas
11.2021 - 05.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
Revenue Officer
UPS
12.2016 - 10.2020
- Inspected and sorted items or materials according to type, size, or coloring.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Noted changes during testing in project documentation.
- Processed customer orders by selecting appropriate items from stock and placing them in packaging for shipping.
- Ensured compliance with health and safety regulations during all sorting processes.
- Recorded sorted items accurately for inventory tracking purposes.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Repaired malfunctions, reassembled items, and performed final tests.
- Performed regular maintenance checks on sorting equipment such as conveyor belts and scanners.
- Collaborated with team members to increase sorting efficiency and accuracy.
- Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
- Reviewed documentation submitted by companies in order to validate package was in specify parameters.
Chef Assistant
Great Western Dining Service
Mount Pleasant, TX, TX
08.2013 - 05.2015
- Checked raw and cooked food to identify potential problems with quality and food safety.
- Rotated stock on shelves to maintain product freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Observed food safety and sanitation protocols to reduce germ spread.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Maintained cleanliness of work areas throughout shift.
- Stored food in designated containers and storage areas to prevent spoilage.
- Communicated with wait staff regarding special orders or dietary restrictions.
- Responded quickly to requests from customers or colleagues.
- Ensured all safety protocols were followed during meal prep.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and organized kitchen equipment, appliances, and utensils.
Education
Bachelor of Arts - Integrative Studies
University of North Texas
Denton, TX12-2018
Associate of Arts -
Northeast Texas Community College
Mount Pleasant, TX05-2015
Skills
- Sorting techniques
- Package handling
- Hand-eye coordination
- Warehouse navigation
- Safety procedures
- Time management
- Adaptability
- Safety protocols
- Troubleshooting
- Quick-learning
- Reliability
- Professionalism
- Interpersonal skills
- Dependability
- Problem-solving abilities
- Interpersonal communication
- Team building
- Workplace safety
- Excellent communication
- Decision-making
- Customer service
- Technology Usage
- Problem-solving aptitude
- Computer skills
- Critical thinking
- Document review
Timeline
Package Sorter
UPS
11.2024 - Current
Sales Associate
Premium Wireless
01.2023 - 11.2024
Account Manager
TROC Global
07.2022 - 12.2023
Manager
GameStop
11.2021 - 05.2022
Rideshare Driver
Lyft
10.2020 - Current
Revenue Officer
UPS
12.2016 - 10.2020
Chef Assistant
Great Western Dining Service
08.2013 - 05.2015
Bachelor of Arts - Integrative Studies
University of North Texas
Associate of Arts -
Northeast Texas Community College