Elliott Powell

As a ProCare Technician at Stryker, I was responsible for delivering high-quality technical service, preventative maintenance, and repair of Stryker medical equipment to ensure optimal performance and patient safety. My role required working directly with hospitals, clinics, and healthcare professionals to provide on-site support, troubleshoot issues, and maintain compliance with all regulatory standards. I consistently built strong client relationships through clear communication, reliability, and a solutions-focused approach. In addition, I collaborated with sales and service teams to identify opportunities for growth, trained end-users on proper equipment operation, and upheld Stryker’s reputation for excellence in medical technology and customer care.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Provided technical expertise in the setup, cleaning, repair, and preventative maintenance of dialysis chairs and related medical equipment, ensuring patient safety, comfort, and compliance with healthcare standards. Collaborated directly with clinic staff and healthcare providers to support daily operations, troubleshoot equipment issues, and maintain a reliable treatment environment. In addition to technical duties, actively contributed to marketing and sales by visiting clinics, promoting Chair-A-Medics’ services, and building strong professional relationships that resulted in new contracts and expanded business opportunities. Recognized for dependability, strong communication, and the ability to balance both technical service and client engagement.

• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Maintained a clean and safe environment through diligent adherence to infection control protocols.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.

Delivered exceptional service and account management to a diverse customer base by overseeing scheduled deliveries, product exchanges, and inventory management. Built and maintained strong client relationships through consistent communication, reliability, and attention to detail. In addition to service responsibilities, promoted UniFirst products and services, identified customer needs, and generated new sales opportunities to support business growth. Recognized for professionalism, efficiency, and the ability to balance route operations with marketing and sales initiatives.

• Participated actively in team meetings aimed at identifying areas of improvement, brainstorming solutions and sharing best practices.
• Consistently met or exceeded performance metrics established by management for quality control purposes.
• Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
• Ensured accurate invoicing and billing for all clients, streamlining the payment process.
• Increased company revenue by upselling additional products and services to clients during visits.