Elliott Rodriguez

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed staff of 32 housekeepers.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Managed team productivity and workflow to exceed quality standards.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
• Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
• Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
• Managed laundry sorting, washing, drying, and ironing.
• Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.

I was assigned Housekeeping Supervisor at 1 Hotel West Hollywood

- Tripadvisor ranked 3rd in West Hollywood (out of 19)

- Tripadvisor ranked 12th in Los Angeles (out of over 400 hotels)

- 2017 Hotel Ranked Number 1 in Employee Satisfaction with SH Group of companies

- Manage over 25 Housekeepers and 15 Housemen in a union environment

- Organize daily work assignments and delegate duties and tasks

- Train and provide constructive feedback to each employee when needed, both agency and Jeremy

- Assisting with the hotel’s transition from Jeremy Hotel to 1Hotel West Hollywood

- Worked various positions: Houseman / Public Area Attendant / Linen Distributer / PM shift Houseman

2014 - 2015

Additional Experience at different brands and levels of service: Westin LAX, SLS Beverly Hills, Embassy Suites in Arcadia and Extended Stay America in Burbank

- Worked different positions: Houseman, Public Area Attendant, Linen Distributer, PM shift Houseman