Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elliott Vetta

Tucson,AZ

Summary

Proven track record of enhancing customer satisfaction and boosting sales at Zoni Tactical, leveraging exceptional customer service and persuasive selling techniques. Skilled in conflict resolution and inventory control, I consistently exceed performance goals. My adaptable and results-driven approach has led to a significant increase in repeat business, underlining my commitment to excellence and team collaboration.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

6
6
years of professional experience

Work History

Sales Associate, Gun

Zoni Tactical
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

91B Vehicle Mechanic

US Army
03.2020 - 03.2024
  • Improved vehicle lifespan by performing routine maintenance tasks such as oil changes, brake inspections, and tire rotations.
  • Collaborated with team members to complete large-scale repair projects in a timely manner.
  • Developed expertise in specialized equipment usage for diagnosing complex automotive issues accurately and efficiently.
  • Demonstrated commitment to excellence by consistently exceeding performance metrics for repair efficiency, quality, and customer satisfaction.
  • Streamlined workflow processes by organizing tools and workspace for maximum efficiency during repair tasks.
  • Contributed to shop profitability by completing assigned tasks within established timeframes to minimize labor costs.
  • Enhanced vehicle functionality by conducting thorough diagnostic tests and identifying mechanical issues.
  • Maintained detailed service records to facilitate accurate tracking of vehicle maintenance history.
  • Minimized downtime by providing efficient troubleshooting and repair services for various vehicle systems.
  • Delivered exceptional customer service while addressing client concerns regarding the status of their vehicles'' repairs or maintenance needs.
  • Achieved high levels of customer satisfaction through consistent delivery of top-quality repair services that exceeded expectations.
  • Ensured optimal performance with meticulous engine tune-ups, fluid replacements, and filter changes.
  • Participated actively in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Boosted fuel efficiency with regular inspection of exhaust systems, emission controls, and fuel components.
  • Safeguarded passenger safety through comprehensive suspension system checks and repairs.
  • Assisted in maintaining a clean and safe work environment through adherence to workplace safety guidelines at all times.
  • Supported inventory management efforts by accurately tracking parts usage during repairs and promptly reordering supplies when needed.
  • Reduced potential hazards through diligent assessment of electrical systems and wiring repairs or replacements when necessary.
  • Adapted quickly to new technology advancements in automotive diagnostics software to enhance overall proficiency in diagnosing issues effectively.
  • Provided training to junior mechanics on best practices for specific repair procedures, ensuring consistency in quality workmanship across the team.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Performed wheeled vehicle recovery operations.
  • Handled repair work and maintenance to keep vehicles functional.
  • Performed semi-annual and annual unscheduled services on [Type] and [Type] vehicles.
  • Assessed vehicles to identify degree of malfunction or damage.
  • Coordinated and oversaw vehicle modification process.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Performed emissions tests according to standard procedures.
  • Retained accurate records of purchases, titles and sales.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Culinary Specialist

Zion National Park
02.2018 - 05.2019
  • Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
  • Mentored junior culinary staff, fostering professional growth and supporting skill development.
  • Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Reduced food waste through efficient inventory management and proper rotation of ingredients.
  • Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
  • Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
  • Developed strong relationships with vendors, ensuring consistent delivery of fresh, high-quality ingredients.
  • Minimized wait times for customers during peak hours by quickly adapting to changing demands within the kitchen environment.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.
  • Improved recipe consistency by standardizing measurements and documenting preparation methods for each dish.
  • Managed efficient preparation of catered events by coordinating logistics, menu planning, ingredient sourcing, staffing needs, and serving arrangements.
  • Consistently met strict dietary requirements for guests with allergies or specific preferences by creating customized meal options.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Selected seasonal ingredients to highlight regional flavors while also considering sustainability practices in sourcing decisions.
  • Managed delivery of fresh rations in [Type] environments for over [Number] personnel.
  • Designed weekly menus, balancing nutrition, taste, and presentation for an optimal dining experience.
  • Expanded culinary offerings by continually learning new techniques and incorporating current trends into menu development.
  • Implemented cost-saving measures while maintaining high-quality food standards through careful vendor selection and negotiation.
  • Prepared and served food to approximately [Number] personnel in upscale urban restaurant.
  • Elevated the restaurant''s reputation through positive reviews resulting from exceptional taste, presentation, and execution of dishes.
  • Streamlined kitchen operations by implementing effective work schedules and delegating tasks appropriately.
  • Reduced spending by [Number]% by documenting inventory and purchases for budget management.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Set up and broke down kitchen for service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Coordinated with team members to prepare orders on time.
  • Monitored food production to verify quality and consistency.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Assisted with menu development and planning.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Evaluated food products to verify freshness and quality.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Participated in food tastings and taste tests.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Developed close relationships with suppliers to source best ingredients.
  • Implemented food cost and waste reduction initiatives to save money.
  • Implemented successful cross-marketing strategies such as food and wine pairings.

Education

No Degree - Culinary Arts

Job Corp
Clearfield, UT

High School Diploma -

Clearfield High School
Clearfield, UT
04.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Team Leadership
  • Team Cooperation
  • Verbal/written communication
  • Multi-tasking strength
  • Complex Problem-Solving

Timeline

Sales Associate, Gun

Zoni Tactical
03.2024 - Current

91B Vehicle Mechanic

US Army
03.2020 - 03.2024

Culinary Specialist

Zion National Park
02.2018 - 05.2019

No Degree - Culinary Arts

Job Corp

High School Diploma -

Clearfield High School

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Elliott Vetta