Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Ellique Satchell

Ellique Satchell

Tacoma,WA

Summary

Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction

Overview

6
6
years of professional experience
3
3

Certifications

Work History

General Manager

Ocean Logistics
05.2023 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased employee engagement by implementing a centralized channel of communication
  • Developed strategies that improved company scorecard

Operations Manager

Cloud City Logistics
02.2020 - 05.2023
  • Mobile Device Management Admin (Esper)
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Use of Microsoft Teams
  • Managed schedule of 70+ Employees according to company needs
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to CEO
  • Microsoft 365 Admin
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Group Life Counselor II

Seamar Clinic
10.2018 - 02.2020
  • Use of SharePoint
  • Updated account information to maintain client records while maintaining HIPAA compliance
  • Facilitated group discussions to encourage collaboration and critical thinking
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Responded to prospective client calls and emails to answer questions about products and services.

Patient Services Lead

Schick Shadel Hospital
08.2017 - 05.2019
  • Schedule follow-up recap appointments to improve client success rate
  • Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
  • Managed and monitored patient care services to ensure quality and safety standards
  • Active Directory Admin
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Greeted incoming patients, managed sign-ins and directed each to correct locations

Education

Bachelor of Science - IT Management

Western Governors University, Seattle, WA
02.2024

Associate of Arts - Business

Highline College, DesMoines, WA
08.2022

Skills

  • Computer Hardware Knowledge
  • Microsoft Active Directory
  • Diagnosis and Troubleshooting
  • Microsoft Office
  • CompTIA A Certified
  • Linux Operating System
  • Microsoft Windows PowerShell
  • Information Technology Infrastructure Library

Certification

  • A+, CompTIA - 2023
  • Linux Essentials, Linux Professional Institute - 2023
  • ITIL, Axelos - 2020

Timeline

General Manager - Ocean Logistics
05.2023 - Current
Operations Manager - Cloud City Logistics
02.2020 - 05.2023
Group Life Counselor II - Seamar Clinic
10.2018 - 02.2020
Patient Services Lead - Schick Shadel Hospital
08.2017 - 05.2019
Western Governors University - Bachelor of Science, IT Management
Highline College - Associate of Arts, Business

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Ellique Satchell