Ellis Garretson Cain
Stafford
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
22
22
years of professional experience
Work History
Receptionist
Ebenezer Church
01.2001 - 09.2019
- Responsibilities included: providing excellent customer service to everyone, answering phones, directing calls to the appropriate staff member, helping those who walked in with questions, preparing and printing weekly bulletins, organizing and printing information for Sunday school, ordering office supplies, data entry and upkeep, creating various documents for special events, and any other administrative tasks as needed.
Intake Coordinator/Office Manager
McLean Bible Church
06.2006 - 08.2007
- Worked in the Counseling Center of a 13,000 member church. Responsibilities included: Answering calls on the intake line, providing information to callers regarding the counseling program, performing intakes and assessing client’s needs, referring client to the most appropriate counselor, handling crisis calls, completing monthly reports and payroll, managing advertising for workshops and seminars, and managing daily office functions. Demonstrated skills: crisis counseling, organization, and administrative skills.
Case Manager, Survivors’ Fund Project
Northern Virginia Family Service
07.2003 - 04.2006
- Provided case management services to survivors of the terrorist attack on the Pentagon on September 11th. Responsibilities included: assessing client’s individual and family emotional, financial, employment or other recovery needs; coordinating interdisciplinary treatment planning and preparing an individual treatment plan of service for clients; identifying community resource availability based upon clients’ assessed needs; conducting follow up to determine appropriateness of referrals; documenting reported financial needs and preparing data for recommendations of grants or other financial assistance; maintaining records as required; coordinating with team and the necessary internal and external resources to support clients’ needs. Provided supervision on individuals and projects. Demonstrated skills: case management, organization, leadership, counseling, and supervision.
Admissions Coordinator
Remuda Ranch Treatment Center for Anorexia& Bulimia
09.2004 - 05.2005
- Worked in the Admissions Department of a 101 bed psychiatric facility for the treatment of women with eating disorders. Handled crisis line for the whole country, determined appropriateness for the program and facilitated admission if necessary, gave referrals if determined not appropriate, performed callbacks to previous callers, completed daily logs and monthly reports. Demonstrated skills: crisis counseling, individual counseling, case management, and organizational skills.
Admissions Coordinator/Crisis Response Counselor
New Life Clinics
08.1997 - 04.1999
- Handled crisis line for the mid-Atlantic region, conducted assessment of psychiatric need, referred patients to level of care appropriate to their clinical criteria, facilitated admission to hospital if necessary, performed callbacks to previous callers, completed daily and weekly management reports, upheld all ethical responsibilities. Demonstrated skills: crisis counseling, individual counseling, and case management.
Education
M.A. - Professional Counseling
Liberty University
Lynchburg, VirginiaB.A. - Psychology, B.A. in Biology
University of Virginia
Charlottesville, VirginiaGraduate Classes
University of Virginia
Charlottesville, Virginia12.1992
Skills
- Strong organizational and administrative skills
- Experienced in customer service
- Energetic communication and people skills
- Excellent leadership skills
- Familiar with Windows and Microsoft Office
- Time management
- Organization skills
Timeline
Intake Coordinator/Office Manager
McLean Bible Church
06.2006 - 08.2007
Admissions Coordinator
Remuda Ranch Treatment Center for Anorexia& Bulimia
09.2004 - 05.2005
Case Manager, Survivors’ Fund Project
Northern Virginia Family Service
07.2003 - 04.2006
Receptionist
Ebenezer Church
01.2001 - 09.2019
Admissions Coordinator/Crisis Response Counselor
New Life Clinics
08.1997 - 04.1999
B.A. - Psychology, B.A. in Biology
University of Virginia
Graduate Classes
University of Virginia
M.A. - Professional Counseling
Liberty University
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