Ellis Hicks
Springerville,AZ
Summary
Law enforcement professional with extensive experience in leadership, strategic planning, and field operations. Proven ability to mentor and guide teams to achieve high-performance standards while maintaining flexibility in dynamic situations. Highly skilled in conflict resolution, communication, and procedural compliance. Known for fostering collaboration and delivering results consistently.
Experienced with law enforcement and team supervision. Utilizes strategic planning and conflict resolution to maintain public safety. Track record of effective emergency response and leadership in high-pressure situations.
Overview
33
33
years of professional experience
Work History
Maintenance Manager
Winslow Hotels LLC
03.2020 - 10.2024
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
Patrol Sergeant
Town of Springerville
04.1992 - 11.2018
- Backed up patrol officers during difficult stops or to answer complex questions.
- Mentored junior officers, providing guidance on proper police procedures and promoting professional growth.
- Evaluated officer performance during shifts, identifying areas for improvement and providing constructive feedback for continuous development.
- Handled high-stress situations calmly under pressure while making critical decisions to protect public safety.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Coordinated with external agencies such as fire departments or medical personnel during joint operations or emergencies.
- Managed critical incidents effectively, taking command of the scene and directing resources for optimal outcomes.
- Participated in departmental training programs to stay current on best practices in law enforcement, enhancing overall team performance.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Inspected officers and vehicles to identify and correct any unprofessional appearances.
- Maintained accurate records of all patrol activities, ensuring compliance with legal requirements and departmental standards.
- Responded promptly to emergency calls for service, assessing situations quickly and acting decisively to protect lives and property.
- Managed department resources effectively, ensuring necessary equipment and personnel were available for optimal shift coverage and response times.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
- Granted or denied leave requests and scheduled coverage for shortages.
- Responded to emergency calls and provided appropriate support.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Assessed and managed potential risks and hazardous situations.
- Enhanced public safety by conducting proactive patrols and addressing potential issues in the community.
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Resolved conflicts between citizens by employing de-escalation techniques, preventing further escalation or violence.
- Assisted detectives in gathering intelligence on criminal activity within the community.
- Reduced crime rates through effective collaboration with fellow officers and implementation of strategic policing initiatives.
- Gave presentations at community groups and public events highlighting work of police officers and special teams.
- Developed strong relationships with community members, fostering trust and cooperation between law enforcement and the public.
- Commanded on-scene tactical teams during critical incidents.
- Conducted thorough investigations to solve criminal cases, collecting evidence, interviewing witnesses, and coordinating with other departments as necessary.
- Conducted checkpoints to identify impaired drivers or individuals with outstanding warrants.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
- Implemented traffic control measures during special events or road closures for increased public safety.
- Supported crime prevention efforts through education outreach programs within local schools and community organizations.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored traffic violations, issuing citations as necessary.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Responded to emergency calls to provide assistance to citizens in need.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Monitored criminal activity in community to identify suspicious activity.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Obtained information from arrested subjects to conduct debriefings.
- Assisted in special investigations and crime prevention programs.
- Conducted searches of individuals, vehicles and premises.
- Trained other officers in firearms and self-defense tactics.
- Reduced process inaccuracies while investigating Felony and Misdemeanor crimes and assisting district attorney prosecution cases.
- Responded to call-outs during periods of low coverage or high demand to serve public in Springerville, Eagar and Apache County, AZ.
Education
High School Diploma -
Round Valley High School
Eagar, AZ05-1985
Skills
- Team leadership
- Staff management
- Security personnel training
- Safety and security procedures
- Patrol operations
- Staffing and scheduling
- Safety and security regulations
- Report analysis
- Skilled in conflict resolution
- Daily incident reporting
- Security team management
Timeline
Maintenance Manager
Winslow Hotels LLC
03.2020 - 10.2024
Patrol Sergeant
Town of Springerville
04.1992 - 11.2018
High School Diploma -
Round Valley High School
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