Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ellis Jones

Cary ,NC

Summary

Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

13
13
years of professional experience

Work History

Machine Operation Technician

Spin Rite
01.2022 - Current
  • Enhanced production efficiency by optimizing machine settings and conducting regular maintenance checks.
  • Reduced downtime by proactively troubleshooting and resolving technical issues in a timely manner.
  • Streamlined the production process by implementing Lean Manufacturing techniques and best practices.
  • Safeguarded a safe working environment by strictly adhering to safety protocols and guidelines.

Loader and Unloader

ECU Campus Recreation & Wellness
02.2019 - 01.2022
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.

Customer Service Representative

Walmart
06.2014 - 01.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Overnight Stocker and Receiver

Walmart
01.2011 - 01.2014
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
  • Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.

Education

Associate of Arts - Business Administration

Guilford Technical Community College
06.2014

High School Diploma -

Hertford County High School
06.2010

Skills

  • Mechanical Troubleshooting
  • Pneumatic Systems
  • Workplace Safety
  • Equipment Calibration
  • Assembly Procedures
  • Operational Efficiency
  • Machine Programming

Accomplishments

Shift Lead customer service advisor


Timeline

Machine Operation Technician

Spin Rite
01.2022 - Current

Loader and Unloader

ECU Campus Recreation & Wellness
02.2019 - 01.2022

Customer Service Representative

Walmart
06.2014 - 01.2019

Overnight Stocker and Receiver

Walmart
01.2011 - 01.2014

Associate of Arts - Business Administration

Guilford Technical Community College

High School Diploma -

Hertford County High School

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Ellis Jones