Ellis Krause
Student
Leander,TX
Summary
Dependable and empathetic facilitator (or JOB TITLE) with a versatile background in managing operations, enhancing team collaboration, and fostering positive customer relations. Confident in implementing strategic planning and coordinating efficient workflow. Skilled in sales and adapting to dynamic environments in order to achieve tactile results. Trusted for reliability, effective problem-solving, and delivering high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
La Fitness - Fitness International
05.2024 - 01.2025
- Co-managed employees of various experience levels and facilitated open communication among team members across operations, sales, and training departments.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness, and by analyzing customer feedback to identify areas of improvement in order to drive sales growth.
- Resolved issues with dissatisfied customers through active listening, conflict resolution, and patience.
- Grew clientele by building relationships with current members, by leading tours to aspiring members, and making calls and texting potential members.
Front Desk Operations
La Fitness - Fitness International
05.2022 - 05.2024
- Greeted and checked in all customers, set and maintained a positive morale through consistent and positive communication with members and all levels of staff.
- Communicated with at least 10 members per hour to ensure accounts and memberships were accurate and up-to-date.
Fulfillment Team Member
Legendairy Milk
12.2021 - 04.2022
- Packaged at least 300 orders per shift by using ShipStation to ensure correct orders, managed timed efficiently to meet deadlines and maintained pallet organization within the warehouse.
Referee
Lonestar Soccer Club
07.2019 - 03.2020
- Enforced rules, maintained order, and upheld high standards of fair play through effective communication and collaboration with fellow referees, coaches, and players.
- Compiled and maintained rosters and game stats for accurate record-keeping. for smooth transition between pre-game, halftime, and post-game.
Education
Associate of Science - Psychology
Austin Community College
Austin, Texas 05.2001 -
High School Honor's Diploma - STEM
Vista Ridge High School
Cedar Park, TX 05.2001 -
Skills
Team Leadership
Staff Management
Operations Oversight
Workflow Coordination
Customer Relations
Strategic Planning
Membership Sales
Timeline
Assistant General Manager
La Fitness - Fitness International
05.2024 - 01.2025
Front Desk Operations
La Fitness - Fitness International
05.2022 - 05.2024
Fulfillment Team Member
Legendairy Milk
12.2021 - 04.2022
Referee
Lonestar Soccer Club
07.2019 - 03.2020
Associate of Science - Psychology
Austin Community College
05.2001 -
High School Honor's Diploma - STEM
Vista Ridge High School
05.2001 -
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