Ellis Oliver
Middleton,ID
Summary
Dynamic Operation Manager with a proven track record at Everline Coatings and Services, enhancing service delivery efficiency through innovative process improvements. Skilled in quality control and customer relations, I successfully streamlined operations, resulting in significant cost reductions and increased customer satisfaction. Committed to fostering teamwork and continuous improvement in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Ready Mix Driver
IMC
- Operated ready mix trucks to deliver concrete on schedule and ensure customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Collaborated with dispatchers to optimize delivery routes and minimize downtime.
- Loaded and unloaded materials, ensuring proper handling of concrete products.
- Assisted in training new drivers on safety protocols and operational procedures.
- Maintained accurate delivery records and logs for tracking purposes.
- Implemented best practices for equipment maintenance, enhancing vehicle reliability and longevity.
- Maintained vehicle safety by conducting thorough pre-trip inspections and addressing any issues immediately.
- Assisted in the completion of various construction projects by delivering ready mix materials in a timely manner.
- Provided exceptional customer service by addressing any inquiries or concerns regarding ready mix products.
- Enhanced customer satisfaction by delivering ready mix concrete promptly and accurately.
- Managed accurate recordkeeping for trip logs, fuel receipts, inspection reports, and other relevant documentation.
- Navigated challenging road conditions and construction sites safely, minimizing potential hazards or accidents.
- Upheld cleanliness standards for both vehicle interiors and exteriors through regular washing and maintenance tasks.
- Reduced downtime during deliveries with timely equipment maintenance and proactive troubleshooting.
- Demonstrated exceptional problem-solving skills while handling unexpected delays or complications during deliveries.
- Built and deepened relationships with clients like construction companies.
- Boosted fuel efficiency with careful route planning, adherence to speed limits, and conscientious driving habits.
- Documented time and load delivery volumes, type, locations and purchasers.
- Proactively sought feedback from clients on job performance to continuously improve quality of service.
- Facilitated clear communication between dispatchers, supervisors, fellow drivers, plant operators, mechanics as well as customers on-site regarding any changes or updates related to orders.
- Streamlined delivery process for increased efficiency, implementing effective communication with dispatchers and customers.
- Ensured optimal concrete quality by managing slump adjustments according to job specifications.
- Performed pre- and post-trip inspections on vehicles to identify and note concerns.
- Effectively managed time-sensitive deliveries ensuring minimal wait times at job sites.
- Supported team success by actively participating in onsite meetings, driver trainings, and performance evaluations.
- Planned efficient routes by accounting for traffic, road conditions and construction.
- Contributed to a safe work environment by adhering to company policies, DOT regulations, and OSHA standards.
- Built strong relationships with clients through professional interactions, prompt delivery, and attention to detail.
- Optimized routes for efficient deliveries using GPS technology and knowledge of local traffic patterns.
- Maintained proper slump and temperature of concrete in line with customer needs.
- Collaborated effectively with site personnel for smooth delivery coordination and proper placement of concrete mixtures.
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Trained new drivers on basic tasks and company safety regulations.
- Inspect vehicles before and after use and troubleshot issues.
- Followed safe vehicle operations procedures to protect team members and equipment from damage.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Truck maintenance
- Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
- Worked with production manager in timely delivery of concrete to key clients.
- Commercial truck inspections
- Equipment safety
- Valid State driver's license
- DOT expert
- Power tool safety
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Operation Manager
Everline Coatings and Services
Boise, ID
02.2022 - 08.2024
- Streamlined operational processes to enhance service delivery efficiency.
- Oversaw training programs for new team members, ensuring compliance with safety protocols.
- Developed and implemented quality control measures to maintain service standards.
- Coordinated logistics and scheduling to optimize resource allocation across projects.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Fostered relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Implemented technology solutions that improved workflow automation and data management practices.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
- Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
- Led workforce expansion efforts, recruiting top talent and establishing high-performance team aligned with company goals.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Directed launch of new product lines, coordinating cross-functional teams to achieve market penetration and sales targets.
- Implemented robust risk management frameworks, minimizing operational disruptions and safeguarding company assets.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Reduced environmental impact by implementing sustainable practices and eco-friendly operations, gaining recognition in industry.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Operation Manager
AA Seslcoat
Middleton, ID
03.2021 - 08.2022
- Led cross-functional teams in strategic planning initiatives to drive operational improvements.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
Education
Psychology
Colorado Technical University
Colorado Springs, COSkills
Safe driving practices
Heavy equipment operation
Customer relations
Defensive driving techniques
Route planning
Adherence to safety protocols
Documentation skills
Mechanical troubleshooting
Incident reporting
Quality control
Load securing techniques
Record keeping
Concrete mixing
Emergency response readiness
Inspection
GPS navigation expertise
Truck washing
Concrete mixing procedures
CDL license proficiency
Mapping skills
Weather watching
Commercial driver's license
Critical thinking
Hand-eye coordination
Environmental awareness
Reading comprehension
Teamwork
Load securement
Teamwork and collaboration
Customer service
Problem-solving
Time management
Safe driving
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Loading and unloading
Reliability
Excellent communication
Safety regulations compliance
Organizational skills
Team collaboration
Flexibility
Class A license
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Heavy lifting
Clean driving record
Dependable and cooperative
Physical strength
Relationship building
Health and safety
Commercial driving
Trailer coupling and uncoupling
Team coordination
Assisting customers
Defensive driving
Vehicle inspection
Team building
Load inspection
Visual inspection
Forklift operation
Reporting skills
Task prioritization
Self motivation
GPS mapping
Delivery documentation
Document verification
Safety and emergency equipment
Interpersonal skills
Map reading
GPS navigation
Analytical thinking
Deadline management
Valid type driver's license with type endorsement
Conflict resolution
Goal setting
State and federal regulations
Professionalism
Interpersonal communication
GPS applications
Preventive Maintenance
Time management abilities
Continuous improvement
Physical stamina
Inventory management
Timeline
Operation Manager
Everline Coatings and Services
02.2022 - 08.2024
Operation Manager
AA Seslcoat
03.2021 - 08.2022
Ready Mix Driver
IMC
Psychology
Colorado Technical University