Ellis Y. Adorno Resto
Gurabo
Summary
Administrative and customer service professional with a solid background in banking, insurance, healthcare, and logistics operations. Demonstrated ability to coordinate processes, maintain accurate reports, and provide exceptional service to diverse clients. Highly adaptable, detail-oriented, and skilled in CRM platforms, Microsoft Office, and communication management. Committed to supporting organizational goals with professionalism, confidentiality, and efficiency.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber & UberEats, Doordash and Senpex
09.2023 - Current
- Independent contractor providing reliable transportation and delivery services.
- Managing routes efficiently, ensuring on-time deliveries, handling cashless and cash payments, and providing excellent customer service.
- Maintain clear communication with clients through the apps, resolve issues quickly, and adapt to different situations to meet customer expectations
Administrative Assistance
Relisc Corporation (Kelly Services)
08.2024 - 08.2025
- Provide phone support to users of the R-Credential platform (First Medical credentialing system)
- Conduct onboarding webinars for new platform users
- Prepare daily, monthly, and quarterly reports for First Medical, MCS, Triple-S, and MMM.
Debt Insurance Agent
Triple S-Vida
01.2024 - 08.2024
- Guide policyholders about their policies.
- Make sales of life and health insurance.
- Provide personalized collection service to the insured.
- Maintain direct and constant communication with the insured to clarify and/or resolve any situation in relation to their policy.
- Maintain communication with management about daily production.
Customer Services Representative
MA Triple S-Advantage (MSSS Inc.)
08.2023 - 01.2024
- Comply with each of the Medicare regulations.
- Provide telephone assistance to Medicare Advantage members.
- Assist members with coordinating medical appointments, transportation, etc.
- Provide guidance on the different existing and future covers, talk to you about the benefits of each one.
- Solve problems during calls.
- Make the members feel confident, treated with excellence, and that their call is resolved satisfactorily.
Sales and Administrative Assistant (On-Call)
Macys
11.2022 - 01.2024
- On-Call Seasonal Contract
- Provide services to clients of all levels.
- Calculate customer invoices and accept payments, as well as issue refunds for the company’s products and services.
- Keep files, inventories, emails and database systems up to date.
- Communication with clients, employees and third parties to answer questions, disseminate or explain information.
- Process credit card applications and address related situations.
Adjuster
Banco Popular De Puerto Rico
10.2021 - 03.2022
- Contact customers by phone to manage delinquent accounts and secure payment.
- Review accounts with clients and propose payment solutions or restructuring plans.
- Follow up on promissory payments, apply received payments, and update account records.
- Trace customers to new addresses by coordinating with postal services or data sources.
- Handle difficult client interactions, negotiate solutions, and maintain high customer service throughout.
Education
Business Administration -
EDP University
Skills
- Excellent communication
- Active listening
- Problem-solving
- Time management
- Technical skills (CRM, MS Office)
- Route Planning & Navigation
- Cash & Digital Payment Handling
- Independent Work
Timeline
Administrative Assistance
Relisc Corporation (Kelly Services)
08.2024 - 08.2025
Debt Insurance Agent
Triple S-Vida
01.2024 - 08.2024
Delivery Driver
Uber & UberEats, Doordash and Senpex
09.2023 - Current
Customer Services Representative
MA Triple S-Advantage (MSSS Inc.)
08.2023 - 01.2024
Sales and Administrative Assistant (On-Call)
Macys
11.2022 - 01.2024
Adjuster
Banco Popular De Puerto Rico
10.2021 - 03.2022
Business Administration -
EDP University
Similar Profiles
Tejiro OnovakpuriTejiro Onovakpuri
Delivery Driver at Senpex, Ubereats, SparkDelivery Driver at Senpex, Ubereats, Spark
Godson CineusGodson Cineus
Independent Contractor at Uber, Doordash, Ubereats, Grubhub/Food DeliveryIndependent Contractor at Uber, Doordash, Ubereats, Grubhub/Food Delivery
Chelsea DavisChelsea Davis
Personal Shopper at SHIPT, UBER/ UBEREATS, DOORDASHPersonal Shopper at SHIPT, UBER/ UBEREATS, DOORDASH
Aida OrtizAida Ortiz
Técnico ADSEF at Departamento De La FamiliaTécnico ADSEF at Departamento De La Familia
Alanys Ruiz QuilesAlanys Ruiz Quiles
Program Coordinator at 2GENProgram Coordinator at 2GEN