Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Ellise Dang

Hillsboro,OR

Summary

Versatile and dedicated professional with extensive experience across various roles, including a pivotal position at Amazon. Demonstrated excellence in customer service and inventory control, enhancing operational efficiency and client satisfaction. Skilled in fostering positive environments and implementing effective communication techniques, consistently achieving and surpassing employer objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

In-Home Nanny

Myself
Hillsboro, OR
04.2020 - Current
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.
  • Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored children's behavior and reported concerns and milestones to parents.
  • Led hands-on activities consistent with child's interests and skills.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.

Warehouse Associate (Seasonal)

Amazon
Hillsboro, USA
06.2023 - 01.2025
  • I worked in warehouse returning products from 10 -50lbs
  • Moved stuff around with pallet jacks and carts
  • Stocked up on products to help make the process easier
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Handled hazardous materials safely following prescribed regulations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Security Receptionist

DPI Security
Salem, USA
11.2019 - 08.2021
  • Works as a security guard for ODOT
  • Receptionist watching cameras
  • Answering and emailing
  • Used Microsoft
  • Engaging with people for appointments
  • Coordinated pick-up and delivery of express mail services.
  • Investigated any reported theft or vandalism incidents immediately.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted and provided assistance to visitors, clients and staff.

Shift Leader/ Assistant Manager

Jamba Juice
Livermore, USA
03.2018 - 07.2019
  • In the cold and out of the cold all the time
  • Lifting things up to 30 pounds
  • Handling big rushes
  • Cashier
  • All opening tills and closing tills handle the money to the bank.
  • Cashier, you are to assist all clients.
  • Counting money during the day to make sure the deposit is correct.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Implemented strategies to increase sales and improve service quality.
  • Assisted in the development and implementation of new operational procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.

Security Guard

Security Eye
Livermore, USA
06.2013 - 07.2019
  • Watched important events to make sure it ran well
  • Also allowing who can come in to some parks and who can't in a gated community
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Searched bags manually to identify prohibited items and contraband.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Administered first aid when necessary in accordance with training guidelines.
  • Identified suspicious activity to determine appropriate response.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Issued visitor badges and access cards to authorized personnel.
  • Conducted daily security patrols of assigned areas.

Pet Care/ Cashier

PetSmart
Dublin, USA
08.2017 - 01.2018
  • Cashier/ head cashier supervisor

Customer Service Representative

Home Depot
Livermore, USA
03.2016 - 06.2017
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed refunds and exchanges according to company policy.
  • Trained new cashiers on proper use of registers and store policies.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Cahier/Customer Service Pizza Maker

Asscona Pizza
Pleasanton, USA
06.2016 - 08.2016
  • Made pizza and cashier
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled and served various beverages for customers.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Used grills, deep fryers and griddles to cook food.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Ensured compliance with health and safety regulations in the kitchen area.

Education

High school diploma -

Livermore High
Livermore, CA
01.2011

Skills

  • Customer Service
  • Team Member
  • Communication skills
  • Security
  • Food Preparation
  • Stocking
  • Key Holder
  • Fast Food
  • Organizational skills
  • Food Service
  • Pet Care
  • Sales
  • Surveillance
  • Shift Supervisor
  • Inventory control
  • Time management
  • Cleaning
  • Assistant Manager Experience
  • Reliability and punctuality
  • Professionalism and discretion
  • Strong work ethic
  • Effective communication techniques
  • Positive reinforcement techniques

Certification

  • Guard Card, Present
  • Security Guard, Active
  • Driver's License, Active

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Warehouse Associate (Seasonal)

Amazon
06.2023 - 01.2025

In-Home Nanny

Myself
04.2020 - Current

Security Receptionist

DPI Security
11.2019 - 08.2021

Shift Leader/ Assistant Manager

Jamba Juice
03.2018 - 07.2019

Pet Care/ Cashier

PetSmart
08.2017 - 01.2018

Cahier/Customer Service Pizza Maker

Asscona Pizza
06.2016 - 08.2016

Customer Service Representative

Home Depot
03.2016 - 06.2017

Security Guard

Security Eye
06.2013 - 07.2019

High school diploma -

Livermore High

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Ellise Dang