Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Administrative Assisting
Heavenly Cool Appliance Repair
Baltimore, MD
03.2018 - Current
Streamlined office operations, improving efficiency by 20% through effective scheduling and task management.
Managed communication with clients, handling over 50 inquiries weekly and ensuring timely responses.
Organized and maintained files for a database of 300+ clients, enhancing retrieval speed and accuracy.
Assisted in coordinating events, contributing to a 15% increase in attendance through targeted marketing efforts.
Supported financial tasks, including invoicing and expense tracking, maintaining accuracy for a monthly budget of $10,000.
Utilized strong interpersonal skills from theatre background to foster positive relationships with clients and team members.
Door-to-Door Sales Representative
Maryland Public Televison
Owings Mills, MD
06.2025 - 08.2025
Generated leads through direct engagement with potential donors in residential communities.
Conducted presentations to educate the public on Maryland Public Television's mission and programming.
Developed effective communication strategies to build rapport with diverse audiences.
Trained new team members on sales techniques and product knowledge to enhance performance.
Sales Associate – Part Time
Crocs Inc
Hannover, MD
05.2024 - 07.2024
Delivered exceptional customer service, achieving a 15% increase in customer satisfaction ratings.
Collaborated with team members to exceed daily sales goals by 20%, consistently ranking in the top 10% of sales associates.
Engaged with over 100 customers daily, effectively promoting product features and driving sales.
Leveraged collaboration skills from theatre experience to foster a positive team environment, resulting in a 10% improvement in team performance.
Managed inventory for over 500 SKUs, organizing displays that improved store accessibility and aesthetics.
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc
Data Capture and Community Health Work Assisting at Makgope Clinic Department Of HealthData Capture and Community Health Work Assisting at Makgope Clinic Department Of Health