Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellisha Griffith

Summary

Accomplished author and experienced business owner seeking new opportunities in a remote work environment. With a strong foundation in writing, communication, and business management, I am eager to leverage my skills and adapt to new challenges. I am particularly interested in roles such as virtual assistant or other remote positions where I can learn new skills, contribute to a dynamic team, and expand my professional experience. Dedicated to continuous learning, I am highly organized, detail-oriented, and ready to support your organization's goals with enthusiasm and professionalism.

Overview

14
14
years of professional experience

Work History

Online Business Owner

Lavish By Angel LLC
05.2019 - Current
  • Boosted online sales by implementing effective marketing strategies and optimizing website content.
  • Managed inventory for a streamlined shopping experience, resulting in increased customer satisfaction.
  • Developed successful email campaigns to engage subscribers and drive repeat business.
  • Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
  • Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
  • Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.

Bartender

Mimosas Restaurant and Bar
07.2018 - 05.2019
  • Mix and create cocktails Preparing all things inside station for service Greet Patrons Responsible for cleaning designated areas Cashing out bills.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Waitress |Hostess | Bartender

Beach One Restaurant and Tropical Lounge
03.2014 - 11.2016
  • Preparing all things inside station for services.
  • Present Menus to the passenger, suggesting foods and answering questions regarding the menu.
  • Responsible for polishing or wiping cutlery's and china ware and glasses.
  • Greet Patrons and take them to assigned table reserved.
  • Mix and create cocktails.

Customer Service Representative

NCO
01.2011 - 07.2013
  • Collect payments on past due bills.
  • Create a list of people who have not made payments.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Call customers using telephone.
  • Utilize computer systems to handle skip tracing.
  • Set up payment plans and new terms of sales.
  • Listen to customers story and determine if debt can be collected.
  • Initiate repossession proceedings or hand over accounts to law practice that specializes in debt collection.
  • Follow federal and state laws.
  • Purge records from deceased people.
  • Ensure all customers information is correct, including phone numbers and address.
  • Business Executive | Lavish by Angel | Aug 2013-Currently Owned Creates new leads for the Brand Market brand via online or word of mouth Directing and overseeing financials.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in company software to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Bank Teller

Scotiabank Barbados
12.2010 - 11.2011
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Sales Clerk | Cashier

Thrills & Frills
09.2010 - 11.2011
  • Accepted payments and made any needed changes.
  • Removed and recorded amount of cash in register at end of each shift.
  • Calculated sales discounts to determine price.
  • Totaled price and tax on merchandise purchased by customer.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

VTCT - Anatomy, Physiology And Pathology

London School of Beauty & Make-Up
London, UK
07.2021

VTCT - Anatomy, Physiology And Pathology

London School of Beauty & Make-Up
London, UK
07.2021

No Degree - General Education

Princess Margaret Secondary School
Six Roads, St. Phillip

General Education

Galloway Road Public School
Scarborough, Toronto, Canada
2004

General Education

St. Margaret's Public School
Scarborough, Toronto, Canada
2000

Skills

  • Business Management: Strategic planning, financial oversight, operations management
  • Administrative Proficiency: Calendar management, email coordination, scheduling
  • Effective Communication: Professional writing, customer service, verbal communication
  • Marketing Expertise: Social media management, digital marketing, content creation
  • Technical Skills: Microsoft Office Suite, Google Workspace, CRM software
  • Data Analysis: Reporting, data interpretation, market research
  • Financial Management: Budgeting, invoicing, expense tracking
  • Organizational Skills: Multi-tasking, prioritizing, deadline management
  • Attention to Detail: Ensuring accuracy, thoroughness in all tasks
  • Adaptability: Learning new tools, technologies, procedures quickly
  • Time Management: Maximizing productivity, efficient task management
  • Interpersonal Skills: Building professional relationships, teamwork

Timeline

Online Business Owner

Lavish By Angel LLC
05.2019 - Current

Bartender

Mimosas Restaurant and Bar
07.2018 - 05.2019

Waitress |Hostess | Bartender

Beach One Restaurant and Tropical Lounge
03.2014 - 11.2016

Customer Service Representative

NCO
01.2011 - 07.2013

Bank Teller

Scotiabank Barbados
12.2010 - 11.2011

Sales Clerk | Cashier

Thrills & Frills
09.2010 - 11.2011

VTCT - Anatomy, Physiology And Pathology

London School of Beauty & Make-Up

VTCT - Anatomy, Physiology And Pathology

London School of Beauty & Make-Up

No Degree - General Education

Princess Margaret Secondary School

General Education

Galloway Road Public School

General Education

St. Margaret's Public School

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Ellisha Griffith