Ellisha Jackson

• Ordered and distribute items needed for platoon to keep working environment running efficiently.
• Tracked orders and notified customers of status or potential delays.
• Created and maintained records, which included stock lists, inventory and material counts.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
• Generated documentation and information required for customer shipments.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Updated and maintained databases to track shipments and inventory.
• Managed inventory levels to verify availability of stock for customer orders.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Established operations procedures and complied with military policies.

40hrs Monday - Friday

• Preparing medical equipment and instruments for decontamination.
• Operating equipment to clean, disinfect, and decontaminate surgical instruments, medical devices, and equipment.
• Inspecting instruments and equipment for signs of damage, and wear and tear.
• Unpacking, checking, and stocking new equipment, instruments, and devices.
• Delivering equipment and supplies to all areas of the facility.
• Responding to emergency supply requests during surgical procedures.
• Maintaining accurate records of when items undergo sterilization.

40hrs Monday - Friday

• Disassembling, cleaning, inspecting, preparing, assembling, sterilizing and dispensing surgical instrumentation\trays for the OR, Delivery Room, nursing units, and all other ancillary departments, according to prescribed procedures and aseptic technique.
• Assisting in the process of providing customer departments with appropriate sterile supply inventory.
• Maintaining communication with customer departments regarding requests and delivery of sterile supplies.
• Modifications are made at any time based on operational and patient needs.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.

40hrs+ Monday -Friday

• Maintains and assumes responsibility for the cleaning, decontamination and distribution of durable medical equipment and sterile trays/packs.
• Practices safe techniques and displays working knowledge in operation of all processing equipment including washer/sterilizers, ultrasonic and steam sterilizer, aerators and heat sealers.
• Consistently adheres to decontamination infection control standards appropriate for attire, including appropriate personal protective gear (i.e.; scrubs, goggles, mask, gown, hats, shoe covers, apron over gown).
• Cleans and inspects all surgical instruments according to the standard.
• Prepares all surgical trays according to tray list and policy.
• Demonstrates proper use of surgical containers.
• Prepares for steam sterilization and V Pro.
• Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

40hrs Monday - Friday

• Performs duties in support of the Hospital mission to ensure the highest quality of patient care in an economically sound and efficient manner.
• Remove gross soil manually and operate instrument washers, rinses, and dryers, in accordance with protocols and procedures.
• Wrapped trays, instrument packs, and sets.
• Inspects and lubricates instruments.
• Uses personal protective equipment when appropriate.
• Process sterile supplies for Operating. Room, Surgicenter and patient care department.
• Wraps instruments and trays in accordance with procedures appropriate to the wrapping material.
• Operates steam and ethylene oxide sterilizers and aeration equipment.
• Implements sterilization monitoring techniques.
• Processes and sterilizes all instrument trays, including specialty trays.
• Ensures receipt of proper requisition forms prior to issuance of processed sterile instrument items to nursing and other departments.
• Takes inventory and requisitions departmental supplies on a weekly basis, or as necessary.
• Assembles surgical case carts for operating room.
• Confers with nursing personnel concerning requests for supplies.

40hrs Monday - Friday

• Cleans each item according to manufacturers' instruction.
• Inspects instruments under microscope for damage and defects; lubricates items as required.
• Wraps trays and individual items according to established policy and procedure.
• Accurately labels each item with name and expiration date.
• Checks indicators for proper functioning.
• Performs required biological monitoring tests on all sterilizers according to established policy and procedures.
• Maintains availability of supplies for continuity or recording throughout sterilization process.
• Maintains inventory levels and accurate records.
• Performs weekly inspections of all sterile items in the facility.
• Checks for outdated items and package integrity of wrapped sterilized items; replaces items as necessary.
• Maintains adequate inventory of supplies for the sterile processing area.
• Maintains current information regarding routine preference cards.
• Monitored inventory levels to keep all medical equipment properly stocked.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.

40hrs+ Monday - Friday

• Has knowledge of aseptic technique.
• Removes, tags, and logs damaged instruments.
• Sends any non-functioning equipment and/or damaged electrical plugs to Biomedical engineering.
• Disassembles, cleans, and inspects instrument sets and trays: - Pre-treats with hospital approved detergent/germicide.
• Maintains control logs in accordance with infection control/AAMI standards.
• Complies with departmental policies, abides by sanitation, safety, housekeeping and infection control.
• Observes and reports any unusual conditions.
• Provides effective and immediate response to customer requests.
• Performs Bowie Dick and/or biological tests on steam autoclaves/flash autoclaves and ETO sterilizer.
• Runs the daily OR schedules to anticipate needs and completion of case carts for supplies and instruments.
• Communicates any missing picklist items that are not available for 100% case cart completion to the charge person/supervisor for proper follow up.
• Processes all issues and credits from requisitions/requests from other departments timely and effectively for proper inventory management of supplies.
• Verified and maintained proper documents and records for sterilization.

40hrs Monday - Friday

• Communicating with co-workers and charge nurse/department manager to contribute to a harmonious work environment.
• Conforms and adheres to department policies concerning decontamination, sterile processing, infection control and safety.
• Employee disassembles, cleans, inspects, prepares, assembles, sterilizes and dispense surgical and procedure instrumentation and trays for the Operating Room, nursing unit and all other ancillary departments.
• Identifies wraps and label items properly for steam, sterrad, and gas sterilization.
• Operates the instrument washers, ultrasonic equipment, and sterilizers in the Sterile Processing Department.
• Pulls case carts for surgical procedures and completes missing item slips for carts that are incomplete.
• Responsible for unpacking and stocking supplies on the shelves and storage area.
• Maintains communication with customer departments regarding request and delivery of sterile supplies.
• Care and handling of the turnover Code carts.
• Performs other duties as directed.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.

40hrs Monday - Friday

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and values in behaviors, practices and decisions.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Updated account information to maintain patients records.
• Transfers calls to the appropriate parties to further meet caller’s needs which includes announcing all calls prior to transferring.
• Determines the availability of the receiving party (the party to whom the call is being transferred)
• Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g offer caller to be transferred to voicemail service or take verbal message).
• Built and maintained positive working relationships with patients and staff.
• Other duties as needed and assigned by manager.

40hrs Monday - Friday

• Answering heavy inbound calls promptly and courteously utilizing company procedure.
• Provided standard information regarding service charges, billing, cancellations and contracts.
• Ensured customer concerns were understood and clearly explain resolution.
• Process payments as necessary.
• Logged and recorded all information onto customer account in computer.
• Resolved customers account issues and adjust accounts, as necessary with approval from management.
• Other duties as assigned.

48hrs Monday- Saturday

• Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Scheduled diagnostic consultations and/or repairs.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels..
• Organized, maintained and updated information in computer databases.