Ellisha M. Robinson

• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Assisted in grant writing to increase funds for organization, raising over $[Amount].
• Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
• Maintained database of housing resources, landlords and management companies.
• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
• Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Planned special events such as lotteries, dedications and project tours.
• Kept properties in compliance with local, state, and federal regulations.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Responded to Common Area Maintenance (CAM) inquiries.
• Oversaw housing plans for over [Number] clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
• Tracked and monitored rental payments for [Number] clients using [Software].· Managing over 900 units in Latimer Gardens Consolidated development;

· Overseeing capital projects;

· Evaluating the performance of NYCHA staff at Latimer Gardens Consolidated;

· Conducting HR proceedings for NYCHA staff at Latimer Gardens Consolidated;

· Managing the annual budget;

· Approving requisitions, materials, and supplies;

· Working with NYCHA legal department;

· Conducting monthly building inspections for Public Housing Assessment System (PHAS) inspections;

· Conducting staff and supervisor meetings;

· Reviewing the number of annual recertifications completed;

· Supervising, reviewing, and re-evaluating rent collection data;

· Overseeing Housing Assistants rentals and move-outs;

· Resolving matters of communication between NYCHA staff and Latimer Gardens Consolidated residents;

· Training newly appointed employees;

· Resolving resident complaints and inter-governmental complaints;

· Conducting monthly meetings with resident association president and cabinet.

· Completed PHAS inspection by HUD in March 2023;

· Addressed health and safety issues (EH&S) from the PHAS report;

· Procurement of repairment of gas lines due to leaks and odors in Bland Houses ($468,000);

· Collaborated with Capital Projects division to redesign the parking lot at Bland Houses with a redesigned parking lot and new exterior lighting for safety;

· Initiated green infrastructure program for neighborhood solar paneling;

· Installation of heating sensors and waste management redesign at Latimer Gardens Consolidated.

• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• Scheduled fun social and recreational activities for residents.
• Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
• Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• Promoted positive relations between residents and staff.
• Enforced policies and safety standards through building and room rounds.
• Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
• Observed client behavior and collected, documented and summarized data to formulate treatment plans.
• Attended training to acquire and maintain technical knowledge.
• Handled clients safely and appropriately to minimize risk of physical injury.
• Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Developed resident activities and programming to encourage new skills and maintain present skills.
• Transported residents to and from appointments and other activities to encourage mobility.
• Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
• Implemented written goals from treatment plans to enhance patient outcomes.
• Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Ensure program goals are implemented by Habilitation Specialist
• Implement and adhere to established treatment plans
• Provide hands on supervisor of individuals with Autism, including implementation of behavior goals and behavior plans
• Maintain client’s personal allowance accounts
• Schedule staff at the residence
• Coordinate shopping and proper meal distribution
• Maintain correspondence with Nurse and Medical Coordinator to ensure appropriate medical appointments are made and occur
• Coordinate recreational goals
• Maintain all required certifications
• Transport residents in agency vehicles as needed
• Report issues regarding vehicles to supervisor
• Flexible to work overtime, evenings, weekends, and/or holidays when necessary
• Maintain individual/family confidentiality
• Ensure health, safety & welfare of individuals
• Commitment to company values and adherence to policies
• Perform other duties as assigned by supervisors and/or senior management

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Provided instruction for students in core subject areas.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Assigned, explained and graded homework.
• Incorporated technology into learning to enhance student engagement and learning.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
• Planning lessons
• Teaching students
• Managing the classroom
• Performing administrative tasks
• Promoting positive student behavior
• Ensuring the safety and security of the students

• Interceded between employees during arguments and diffused tense situations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Kept high average of performance evaluations.
• Monitored front areas so that questions could be promptly addressed.
• Trained team members on new hotel services and products to support promotional efforts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
• Supported residents in coping with emotions and fears through one-on-one sessions.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Developed and maintained relationships with community resources to provide additional support services.
• Provided crisis management and intervention during emergency situations.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Provide ongoing oversight to people living in the residence
• Implement Person Centered Residential Habilitation Plans
• Provide training and support for each person in accordance with the individual personalized program plan
• Have scheduling flexibility; may be required to work beyond the normal shift
• Drive agency vans and demonstrate safe driving practices