Elliyana Olivera
Summary
Experienced in delivering exceptional customer service, adept at handling financial transactions with precision, and consistently maintaining a positive attitude. Skilled in providing personalized assistance to customers, resolving issues promptly and effectively. Committed to delivering outstanding service and fostering strong work environment
Overview
7
7
years of professional experience
Work History
Team Leader
Indochino
Cheektowaga
09.2025 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Worked different stations to provide optimal coverage and meet production goals
- Assisted customers with measurements, fittings, and style recommendations to ensure proper fit and appearance
Shift Supervisor
Starbucks
Kenmore
10.2024 - 08.2025
- Managed cash handling procedures, maintaining accuracy in financial transactions
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations and time management
Manager
McDonald's
Tonawanda
06.2019 - 12.2023
- Motivated employees to enhance productivity and engagement
- Maintained organized and safe workplace for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Kenmore East High School
Kenmore, New YorkSkills
- Schedule organization
- Facilitated problem-solving discussions to address challenges
- Assisted in effective communication among team members
- Adapted quickly to new processes and information
Timeline
Team Leader
Indochino
09.2025 - Current
Shift Supervisor
Starbucks
10.2024 - 08.2025
Manager
McDonald's
06.2019 - 12.2023
Kenmore East High School