Work History
Summary
Overview
Timeline
Education
Generic

Ellorna Pryear

Naples,FL

Work History

Grocery Team Member

Whole Foods Market
10.2020 - Current
  • Maintained department stock level, obtaining products from receiving to sales floor, shelves and appropriate areas.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating inventory and removing out-of-date products to achieve fresh and appealing display.
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
  • Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
  • Unloaded items from truck, broke down pallets, loaded flats with proper items for placement on the floor and checked on display for presentation and quality.

Executive Assistant

Aura Catering Service
07.2017 - 10.2020
  • Managed executive calendars, scheduling meetings and appointments for the owner/Executive Chef.
  • Organized and coordinated meetings and events.
  • Handled and maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Food and Beverage Manager

The Ritz-Carlton, Naples
11.2014 - 07.2017
  • Resolved and improved Standards of Procedures (SOP) involving food or beverage quality and service.
  • Interviewed, hired and evaluated employees selecting top talent to join our team.
  • Maintained an environment adhering to strict health code regulations for the highest standards of food and beverage quality and service.
  • Developed staff training programs, energizing service excellence, bringing the team to #1 in the company.
  • Improved employee engagement and leadership excellence by 15%

Guest Relations Supervisor

The Ritz-Carlton Key Biscayne, Miami
05.2012 - 12.2013
  • Managed room upgrades strategically, maximizing revenue while delighting all daily arriving VIP's, long stay, mid-stay guests with WOW experiences.
  • Led a team of guest relations staff, providing guidance and support to enhance their performance and professional growth.
  • Organized special events for guests, ensuring memorable stays that encouraged repeat business.
  • Updated standard operating procedures to reflect best practices, ensuring consistent service delivery across the team.
  • Interviewing candidates for human resources.

In-Room Dining Coordinator

Ritz-Carlton Key Biscayne
11.2008 - 07.2009
  • Streamlined order processing for timely delivery by effectively managing communication between guests, servers, and culinary staff.
  • Collaborated with other departments to ensure seamless execution of special events requiring in-room dining services.
  • Expedited room service orders, maintaining high standards of quality and presentation.

Server

Hawks Cay Resort
11.2006 - 11.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, pleasantly and professionally without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer concerns professionally, ensuring swift resolution and maintaining positive relationships.

Executive to the Food and Beverage Director

The Ritz-Carlton Jamaica
04.2004 - 11.2006
  • Assisted Executive Chefs, Food and Beverage Director and Vice President of Culinary with daily operations.
  • Responsible for menu printing.
  • Organized gifts and holiday events for all Leadership Team
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Interviewed candidates and assisted with onboarding employees.

Summary

Dynamic Hospitality Olympian, ready to service teams through proficient training and passionate leadership, dedicated to providing the the highest level of service to guests.

Overview

20
20
years of professional experience

Timeline

Grocery Team Member

Whole Foods Market
10.2020 - Current

Executive Assistant

Aura Catering Service
07.2017 - 10.2020

Food and Beverage Manager

The Ritz-Carlton, Naples
11.2014 - 07.2017

Guest Relations Supervisor

The Ritz-Carlton Key Biscayne, Miami
05.2012 - 12.2013

In-Room Dining Coordinator

Ritz-Carlton Key Biscayne
11.2008 - 07.2009

Server

Hawks Cay Resort
11.2006 - 11.2008

Executive to the Food and Beverage Director

The Ritz-Carlton Jamaica
04.2004 - 11.2006

Bachelor of Science - Hospitality Management

Florida International University

Education

Bachelor of Science - Hospitality Management

Florida International University
Miami, FL
12.2006

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Ellorna Pryear