ELIZABETH A. BARTON
Columbia
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practice Manager
Mason Eye Clinics, Ophthalmology, University of Missouri
05.2023 - Current
- Work with vendors and reps to integrate procedures, educate and expand patient services
- Identify, develop, and propose strategies to improve results and patient access
- Support and coordinate clinical trials and ensure training and certification of staff
- Partner with executive leadership to define strategy and success of budgets and business plans
- Supervise daily office operations including delegation of authority to assigned supervisors
- Oversight of recruiting, onboarding, development, and evaluation of multidisciplinary staff
- Manage and care of patient experience and complaint resolution
- Coordinate and lead staff huddles and meetings
- Provide oversight and management of purchases, planning, and integration of capital equipment
- Support and uphold established policies, procedures, objectives, safety, environmental, and infection control requirements of accreditation and regulatory agencies
- Collaborate with interdisciplinary teams to implement quality improvement plans to increase safety and efficiency
- Onboard new providers and create templates to increase patient access
- Develop close working relationships with front office and back office staff.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Develop strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Nurse Supervisor
Women's Health Clinics, University of Missouri
10.2021 - 05.2023
- Provide supervision and give support and direction to nursing team and office staff to accomplish departmental goals and initiatives
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, resulting in better health outcomes.
- Mentored new hires and provided ongoing coaching to experienced staff members through constructive feedback, tailored education sessions and shadowing opportunities for skill development.
- Communicated and provided direction to staff while onboarding new clinicians and procedures
- Established and continuously optimized unit schedules and individual work assignments.
- Mastered scheduling building and implementation resulting in increased access to care
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with other departments, clinics, and physicians to provide continuity of patient care
- Developed policies and procedures for effective pharmacy management.
- Assist in coordinating clinical rotations, practicum research, and educational experiences of nursing students from various colleges as needed
- Promoted a culture of safety by consistently enforcing infection control measures, proper medication administration techniques, and adherence to facility policies.
- Assist in ensuring department needs are resolved pertaining to equipment requests, repairs, preventative maintenance, purchase orders, or vendor relationships
- Reduced medication errors by conducting thorough staff training sessions and promoting open communication among team members.
- Develop, implement, and maintain best practice based on ASRM, AUGS and ACOG guidelines
- Developed strong relationships with medical providers which facilitated improved collaboration between nurses and physicians resulted in more effective treatment strategies being implemented swiftly.
- Create master schedules and workflow development for outreach clinic
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Championed the integration of new technology into daily workflows by leading demonstrations, troubleshooting issues as needed, and offering support during the transition phase.
- Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
Interim Practice Manager
Women's Health Clinics, University of Missouri
11.2022 - 03.2023
- Coordinate and facilitate everyday operations over women’s health subspecialty clinics
- Onboard and train new staff
- Evaluate space and collaborate with outreach team to expand service line
- Expand and integrate new disciplines and space into practice
- Submit and justify capital expense equipment requests
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Addressed and remedied all patient or team member issues.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Charge Nurse
Female Continence and Advanced Pelvic Surgery Clinic
12.2020 - 10.2021
- Assist management to ensure employees meet and maintain departmental criteria
- Manage clinic consolidation and master schedule creation
- Communicate with physicians, patients, and other departments to ensure highest satisfaction
- Educate support staff about new policies, process improvement, and complaint resolution
- Develop and implement clinic policies for proper training and development
- Manage and maintain inventory
- Assist in promoting teamwork among office staff and clinicians
- Collaborate with provider and nursing team to ensure cohesiveness of goals and productivity
Staff Manager and Legal Assistant
The Barton Law Firm
10.2016 - 01.2021
- Interview potential employees, onboard, and maintain staff relations within the practice
- Meet with clients to explain and educate them on complex legal documents
- Conduct estate plan reviews to ensure client estate planning objectives are met
- Assist clients in completing financial forms
- Address sensitive family matters in a confidential and professional manner
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Led employee relations through effective communication, coaching, training, and development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized inventory management processes through meticulous tracking and forecasting methods to minimize stock shortages or overages.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Cultivated positive rapport with employees to boost company morale and promote employee retention.
Staff Nurse
Level Three Neonatal Intensive Care Unit, University of Missouri
07.2015 - 12.2020
- Develop and implement individual care plans with interdisciplinary team members and family
- Perform clinical assessments and identify critical changes in patient condition
- Effectively communicate with providers and families
- Document careful and detailed record of patient care, assessments, and communication with team members
- Serve as preceptor to educate and train new staff
- Educate diverse and multi-cultural patient families on health improvement and promotion
- Lead and participate in multidisciplinary quality improvement committees
- Provide skilled nursing in placing and maintaining IV access
- Demonstrate strong clinical judgment and anticipate patient and family needs
- Advocate for patient rights and safety
- (maintain current concurrent position)
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Managed patients recovering from medical or surgical procedures.
Education
Master of Health Administration -
University of Missouri
12.2023
Bachelor of Science - Nursing
University of Missouri
05.2015
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Employee performance
- Patient safety
Affiliations
- S.W.A.T. Member and NICU Skin Team Leader- October 2019-December2020
- Academy of Neonatal Nurses: May 2019-present
- Discharge Class Educator: January 2019-December 2020
- Unit Council Shared Leadership: November 2018- December 2020
- Nurse Preceptor: August 2016- December 2020
- Feeding Tube Residual Practice Change Committee: Fall 2016
Awards
Yes Moment: January2021
Teamwork Award: November2019
Sigma Theta Tau:2015
Sinclair School of Nursing Student Excellence Award: Spring2015
Certification
- Registered Nurse: April 2025
- Registered Nurse Certified, Neonatal Intensive Care: March 2027
- Basic Life Support: August 2025
Accomplishments
- Outstanding Student Award: December 2023
- YES Moment: January 2021
- Teamwork Award: November 2019
- Sinclair School of Nursing Excellence Award: Spring 2015
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Mason Eye Clinics, Ophthalmology, University of Missouri
05.2023 - Current
Interim Practice Manager
Women's Health Clinics, University of Missouri
11.2022 - 03.2023
Nurse Supervisor
Women's Health Clinics, University of Missouri
10.2021 - 05.2023
Charge Nurse
Female Continence and Advanced Pelvic Surgery Clinic
12.2020 - 10.2021
Staff Manager and Legal Assistant
The Barton Law Firm
10.2016 - 01.2021
Staff Nurse
Level Three Neonatal Intensive Care Unit, University of Missouri
07.2015 - 12.2020
Bachelor of Science - Nursing
University of Missouri
Master of Health Administration -
University of Missouri
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