Elly Jovel
Killeen,TX
Summary
Dynamic and results-oriented professional with a proven track record at Killeen ISD, where I developed strong relationships and fostered a supportive learning environment. Skilled in customer service and bilingual communication, I excel in high-pressure environments, ensuring customer satisfaction and efficient problem resolution. Demonstrates a strong work ethic and a flexible schedule, adept at enhancing team productivity and engagement.
Overview
2025
2025
years of professional experience
Work History
In Store Shopper
Whole Food Market
Teacher Aid
Killeen ISD
Killeen, TX
10.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Bilingual Customer Service Representative
G.C Serveces LP.
Copperas Cove, TX
04.2017 - 08.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Day Care Provider
Home Daycare
Killeen, TX
08.2004 - 01.2017
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Food Service Worker
AAFES
01.1999 - 12.2003
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
INFRAMEN
El Salvador12.1985
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Shelf Stocking
- Customer Service
- Flexible Schedule
- Payment Processing
Languages
Spanish
Full Professional
Timeline
Teacher Aid
Killeen ISD
10.2021 - Current
Bilingual Customer Service Representative
G.C Serveces LP.
04.2017 - 08.2020
Day Care Provider
Home Daycare
08.2004 - 01.2017
Food Service Worker
AAFES
01.1999 - 12.2003
High School Diploma -
INFRAMEN
In Store Shopper
Whole Food Market