Elly Jovel
Killeen,TX
Summary
Dynamic and results-oriented professional with a proven track record at Killeen ISD, where I developed strong relationships and fostered a supportive learning environment. Skilled in customer service and bilingual communication, I excel in high-pressure environments, ensuring customer satisfaction and efficient problem resolution. Demonstrates a strong work ethic and a flexible schedule, adept at enhancing team productivity and engagement.
Overview
2025
2025
years of professional experience
Work History
In Store Shopper
Whole Food Market
Teacher Aid
Killeen ISD
10.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Bilingual Customer Service Representative
G.C Serveces LP.
04.2017 - 08.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Day Care Provider
Home Daycare
08.2004 - 01.2017
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Food Service Worker
AAFES
01.1999 - 12.2003
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
INFRAMEN
El Salvador12.1985
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Shelf Stocking
- Customer Service
- Flexible Schedule
- Payment Processing
Languages
Spanish
Full Professional
Timeline
Teacher Aid
Killeen ISD
10.2021 - Current
Bilingual Customer Service Representative
G.C Serveces LP.
04.2017 - 08.2020
Day Care Provider
Home Daycare
08.2004 - 01.2017
Food Service Worker
AAFES
01.1999 - 12.2003
High School Diploma -
INFRAMEN
In Store Shopper
Whole Food Market
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