Elly Tucker

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials, and took drink orders.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Answered customers' questions, recommended items, and recorded order information.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Assisted with inventorying beverage stock and bar supplies.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Followed strict recipes and drink measurements to minimize product used.
• Obtained cash bank and stocked service bar to prepare for operation.
• Prepared garnishes by evenly slicing and pitting fruits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Upheld strict regulations for safe alcohol service and food safety.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Kept bar presentable and well-stocked to meet customer needs.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Used cash registers and credit card machines to cash out customers.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customer questions about hours, seating, and menu information.
• Accommodated special seating requests for guests to enhance satisfaction.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.

• Trained new staff in bussing and cleaning procedures.
• Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
• Engaged in suggestive selling and other sales techniques.
• Assisted wait staff with timely food delivery and guest requests.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Established rapport with customers by providing friendly and attentive service.
• Provided attentive service and proactively assessed guest needs.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Routed incoming mail and messages to relevant personnel without delay.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with clients through email, telephone, or postal mail.
• Scheduled office meetings and client appointments for staff teams.
• Answered central telephone system and directed calls accordingly.

This was my first ever job, which was a babysitting job over the summer for a family before they moved to Texas.

• Taught children to organize toys, wash hands, and share by leading by example.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Established and maintained safe play environment for children.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Engaged with children on individual basis to build positive relationships.
• Played games, worked on puzzles, and read books to young children.
• Planned fun outings and educational activities to keep children entertained.
• Helped children complete homework assignments and school projects.
• Prepared healthy, age-appropriate snacks and meals.