Ellyagna Isaidy Illidge
Grand Rapids,MI
Summary
Dedicated and customer-focused individual with a strong ability to quickly grasp and adhere to company policies. Currently seeking a position as an airport customer service agent with an airline, where I can assist customers both over the phone and in person to efficiently coordinate their travel requirements. Committed to ensuring utmost customer satisfaction through the delivery of exceptional service and unparalleled support. Skilled in utilizing best practices of customer service and adept at exploring various solutions to effectively address customer needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Assistant
Cherry Health Westside Health Center Dental
09.2023 - Current
- Sterilized rooms and prepped equipment and instruments for 3-4 procedures daily.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Customer Services Agent
Avflight Grand Rapids Corporation
04.2023 - 12.2023
- Carry-on regulations
- Ability to relate to customers, assess their needs, and solve problems
- Responded proactively and positively to rapid change.
- Responsible for checking in passengers and creating boarding passes
- Boarding procedures
- Identified and resolved discrepancies and errors in customer accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Quality Technician
Roskam Baking Company S2 Plant
05.2009 - 04.2023
- Equipment calibration
- Quality audits all through plant
- Laboratory experience
- Evaluate products to verify compliance with quality standards
- Knowledge in process monitoring tools
- Knowledge of SQF, CCP, GMP, 5S, PPE
- Document revision & processing
- Chemical training
- Safety committee participant
Dental Assistant
Dr. Vijayalakshmi D.D.S.
03.2005 - 05.2007
- Duties: Composite Fillings, Extractions, General Dentistry, X-rays, and Patient flow
- Sterilized rooms and prepped equipment and instruments for 3-4 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Diploma - Dental Assistant
Olympia Career Training Institute
Grand Rapids, Michigan12.2004
High School Diploma - undefined
Union High School
Grand Rapids, Michigan07.2000
Skills
- Empathetic and genuine
- Multitasking and organization
- Dependability
- Fast learner
- De-escalation techniques
- Patience
- Interpersonal skills
- Bilingual
- Team collaboration abilities
- Issue documentation
- Exemplary work ethic
- New teller training
Certification
- The Michigan Association's Training Program for the Dental Radiographer, including sections on cephalometric and panoramic X-rays, August 2024
- American Heart Association Basic Life Support (CPR and AED) Program, September 2024
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Cherry Health Westside Health Center Dental
09.2023 - Current
Customer Services Agent
Avflight Grand Rapids Corporation
04.2023 - 12.2023
Quality Technician
Roskam Baking Company S2 Plant
05.2009 - 04.2023
Dental Assistant
Dr. Vijayalakshmi D.D.S.
03.2005 - 05.2007
High School Diploma - undefined
Union High School
- The Michigan Association's Training Program for the Dental Radiographer, including sections on cephalometric and panoramic X-rays, August 2024
- American Heart Association Basic Life Support (CPR and AED) Program, September 2024
Diploma - Dental Assistant
Olympia Career Training Institute
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