Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELLYCE MASON-LUVENE

Ann Arbor,MI

Summary

Energetic, Dependable, Medical Assistant , worked closely with doctors and nursing staff,Caregiver volunteer/private, Knowledge of basic Medical Terminology, Microsoft Word, Outlook, Teams and Excel, Ml-Chart- Epic ROI/MLABS Google Chrome, Google Calendar, Clinic Coordination Supervisory Experience, Patient Triage, Collaborated patient care with outside doctors Experience with Referrals, refunds, cash/credit post payments, payment arrangements and billed. Determination of Eligibility for Benefits Medicare/Medicaid and other Government Insurance Resources ,Administer Medications Advocate Resources for Power of Attorney, Guardianship and Other Legal Purposes HIPPA Trained , Administrative Assistant Senior, Lead Clerical Float, Senior Payment Poster/Billing, Customer Service Representative Schedule Nursing staff, appointments Experience in Medical Billing codes DRG, ICD-9, ICD-10, DX and procedure codes Ability to work independently, strong attention to details and accuracy, strong communication, interpersonal, and organizational skills, data entry, medical assistant, collaborate with doctors and nursing to make daily, weekly schedules and manage, HIPPA trained with the understanding of guidelines policies and procedures.

Overview

36
36
years of professional experience

Work History

Volunteer/Personal Caregiver-PT

None
12.2015 - Current
  • Provided excellent customer service by making sure each order is filled accurately
  • Provided professional personal care/grooming, housekeeping, cooking, shopping, transportation, scheduled doctor appointments, managed all banking, bills personal business decisions.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided basic grooming and hygiene assistance to patients.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Administered medication as directed by physician.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Administrative Assistant Sr/Nursing CSR-FT/$45,900

University of Michigan Medical Center
03.2015 - 12.2015
  • Collaborated with department nurse managers to determine department's short and long-term staffing needs daily.
  • Assisted with personnel records management to support recordkeeping accuracy. Manage applicant tracking system (ANSO) database by entering, updating and maintaining float nurses, techs and patient attendants contact details, scheduled department daily assignments, and supporting documentation.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Collaborated with department nurse managers to identify and address medical staff relations issues daily.
  • Updated all daily clinic, phone calls and staffing systems daily for completion.

Sr Payment Poster Billing Specialist-FT $41,500

University Michigan Medical Center
03.1998 - 03.2015
  • Performed daily and billing functions, ensured billing was completed timely and accurately.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing MICHART EPIC system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Delivered timely and accurate charge submissions.
  • Adhered to established standards to safeguard patients' health information.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Used data entry skills to accurately posted EOB payments document for final completion.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated monthly billing and posting reports for management review.
  • Generated accounts payer information for management review for daily staff team huddles for decision on making problem payer accounts.

Customer Service Representative-PT $21,000

Ann Arbor News
12.1999 - 08.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, collected payments and processed support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.

Sr Customer Service Representative FT-$38,650

University Of Michigan
08.1997 - 03.1998
  • Resolved customer service issues using MCARE insurance processes and policies and provided updates to customers accounts.
  • Responded to customer calls and emails to answer questions about products and services in a timely and professional manner.
  • Trained and directed new employees to use, professional conflict resolution, data entry accuracy to boost customer satisfaction clientele in person and over phone to answer questions and address complaints.
  • Engaged clients in person and over phone to answer questions address, update their benefit's and complaints. Coordinated customer service responses for high-value customers with complex billing, claims benefits and enrollment plans issues.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.

Clinic Coordinator Hem-Oncology Clinic FT $38,000

University Of Michigan Comprehensive Cancer Center
02.1997 - 08.1997
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Assisted with documenting clinic activities and updated medical records.
  • Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
  • Helped front desk staff register and process patients.
  • Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
  • Accepted cash payments, adjusted balances and submitted records to accounting.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • coordinated with medical staff to prep examination rooms at start of shift and executed quick turnovers between appointments.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Trained all staff, providing direct supervision, ongoing team meeting, staff development and continuing education to employees as needed. Liaised with other healthcare professionals to develop comprehensive patient care plans interviewed new patients, determine the diagnosis for appropriated oncologist and order or bring all outside medical records prior, to provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching, patient satisfaction and HIPPA standard guidelines.

Outpatient Clinic Float-Lead FT-$37,100

University Of Michigan Internal Medicine
11.1987 - 02.1997
  • Answered incoming phone calls and addressed questions from customers and healthcare providers. provided float coverage for patient flow, Coordinated opening specialty clinics at start time, patient check-in, check-out and payments for billing.
  • Solved customer problems in-person or over telephone by providing assistance with placing doctors orders, scheduling appointment ,obtaining a referrals, registration, billing and payments navigating systems, and locating medical items.
  • Performed various clerk duties activities with strong commitment to accuracy, efficiency, and service quality.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Medical Assistant Certificate - General/Nursing

Huron High School
Ann Arbor, Michigan
05.1983

Skills

  • Community Activities
  • Household Chores
  • Patient and Caregiver Education, Compassionate Client Care
  • Mobility Support
  • Medication Administration
  • First Aid and Safety
  • Companionship and Emotional Support
  • Direct Patient Care, Hygiene Bathing and Dressing
  • Light Housekeeping
  • Activities of Daily Living Assistance/transportation
  • Verbal and Written Communication Skills,medical insurance, POA and all business matters
  • Meal/Diet Planning and Preparation
  • Shopping and Errands

Timeline

Volunteer/Personal Caregiver-PT

None
12.2015 - Current

Administrative Assistant Sr/Nursing CSR-FT/$45,900

University of Michigan Medical Center
03.2015 - 12.2015

Customer Service Representative-PT $21,000

Ann Arbor News
12.1999 - 08.2007

Sr Payment Poster Billing Specialist-FT $41,500

University Michigan Medical Center
03.1998 - 03.2015

Sr Customer Service Representative FT-$38,650

University Of Michigan
08.1997 - 03.1998

Clinic Coordinator Hem-Oncology Clinic FT $38,000

University Of Michigan Comprehensive Cancer Center
02.1997 - 08.1997

Outpatient Clinic Float-Lead FT-$37,100

University Of Michigan Internal Medicine
11.1987 - 02.1997

Medical Assistant Certificate - General/Nursing

Huron High School

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ELLYCE MASON-LUVENE