Ellyn Molton
Vero Beach,FL
Summary
Reliable Shift Leader with 7 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Wawa
09.2022 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Trained new employees and delegated daily tasks and responsibilities.
Inventory Team Leader
Indrio Brands
10.2019 - 06.2020
- Streamlined warehouse operations for increased efficiency and productivity through effective team management.
- Improved inventory accuracy by conducting regular cycle counts and addressing discrepancies.
- Enhanced team performance through consistent coaching, training, and feedback sessions.
- Achieved faster order fulfillment by coordinating efficient picking, packing, and shipping processes within the team.
- Ensured accurate record-keeping by maintaining up-to-date documentation on inventory transactions and movements.
- Collaborated with other departments to address supply chain challenges, ensuring seamless communication between teams.
Customer Service Manager
Walmart
11.2010 - 01.2018
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Associate of Applied Science - Paralegal Studies
Indian River State College
Fort PierceSkills
- Customer-Oriented
- Inventory Control
- Schedule Management
- Employee Training
- Staff Development
- Staff Management
- Cash Handling Expertise
Timeline
Shift Supervisor
Wawa
09.2022 - Current
Inventory Team Leader
Indrio Brands
10.2019 - 06.2020
Customer Service Manager
Walmart
11.2010 - 01.2018
Associate of Applied Science - Paralegal Studies
Indian River State College
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