Ellyn Taylor
Mesa,AZ
Summary
Dynamic Unit Supervisor at Vocational Rehabilitation Services with a proven track record in team management and staff development. Enhanced productivity through strategic performance monitoring and effective training programs. Skilled in records management and fostering employee engagement, consistently achieving higher outcomes for clients and teams alike.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Unit Supervisor
Vocational Rehabilitation Services
01.2018 - 04.2022
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Achieved higher productivity levels by monitoring performance metrics and providing regular file audits, training and feedback feedback to team members.
Vocational Counselor
Vocational Rehabilitation Services
06.2007 - 12.2017
- Collaborated with community organizations to expand resources and support networks for clients.
- Improved client outcomes by conducting and purchasing comprehensive assessments and developing tailored vocational plans.
- Maintained up-to-date knowledge on local labor trends, ensuring relevant guidance for clients seeking employment opportunities.
- Conducted thorough case management, maintaining accurate documentation of client progress towards goals.
- Developed strong rapport with clients and families, fostering trust and open communication.
- Coordinated services with other professionals for holistic support of client needs and objectives.
Human Services Specialist
Division Of Developmental Disabilities
11.1997 - 06.2007
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Rehabilitation Residential Coordinator
Division Of Developmental Disabilities
06.1998 - 11.2000
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
- Provided crisis management and intervention during emergency situations.
- Solved grievances and complaints by collaborating with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Made referrals to licensed residential situations with state licensed providers.
- Conducted training in behavioral health emergency situations where client residency was at risk.
- Conducted investigations and identified corrective action plans for unusual incidents occurring in licensed residential settings.
Education
Master of Arts - Mental Health Counseling
University of Arizona
Tucson, AZ03-2016
Bachelor of Science - Sociology
University of Oregon
Eugene, OR03-1989
Skills
- Team management
- Mentoring
- Industry expertise
- Employee engagement
- Staff development
- Policy implementation
- Records management
- Teamwork and collaboration
- Team leadership
- Attention to detail
- Multitasking and organization
- Excellent communication
Certification
- Effective Coaching Techniques for Leaders– Center for Executive Coaching.
- CRCC 2016 current
Timeline
Unit Supervisor
Vocational Rehabilitation Services
01.2018 - 04.2022
Vocational Counselor
Vocational Rehabilitation Services
06.2007 - 12.2017
Rehabilitation Residential Coordinator
Division Of Developmental Disabilities
06.1998 - 11.2000
Human Services Specialist
Division Of Developmental Disabilities
11.1997 - 06.2007
Master of Arts - Mental Health Counseling
University of Arizona
Bachelor of Science - Sociology
University of Oregon
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