Summary
Overview
Work History
Education
Skills
Additional Information - Contact Information
Languages
Accomplishments
References
Timeline
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Ellysiana Staley

Cleveland,OK

Summary

Personable and dedicated woman with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cleveland Petroleum Products
Cleveland, OK
11.2023 - Current
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding propane services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with propane and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed orders accurately and efficiently according to established procedures.
  • Delivered customer support to high call load each shift.

Data Entry Specialist

Cleveland Manor Nursing Home
Cleveland, OK
06.2023 - 11.2023
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Scanned documents into the company's database system using optical character recognition software.
  • Set doctors appointments and rides for residents.
  • Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Identified errors in the data entry process and corrected them promptly.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Utilized various software applications to enter, update, verify, and retrieve data efficiently.

Barista/Cashier/Server

Classic Country Coffee
Cleveland, OK
03.2022 - 06.2023
  • Prepared and served hot or cold beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created signs and displays to advertise store products or events.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested appealing products.
  • Collected payments and provided accurate change.
  • Input orders into point of sale system and handled customer payments.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Front Desk Clerk

Indian Electric Company
Cleveland, OK
05.2020 - 08.2021
  • Communicated with customers and employees to answer questions or explain information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Prepared deposits according to established procedures.

Education

College Degree in Museum Studies -

Arizona State University-Tempe
01.2024

Skills

  • Relationship Building
  • Communication skills
  • POS
  • Call Management
  • Data Entry
  • Problem-Solving Abilities
  • High-Energy Attitude
  • Courteous Demeanor
  • Payment Processing
  • Drawer Balancing
  • Customer Service
  • Handling Payments

Additional Information - Contact Information

  • 918-630-1787
  • Ellysianastaley1@gmail.com

Languages

Italian, Intermediate

Accomplishments

Dean's Honor List - Spring Semester 2023

References

References available upon request.

Timeline

Customer Service Representative

Cleveland Petroleum Products
11.2023 - Current

Data Entry Specialist

Cleveland Manor Nursing Home
06.2023 - 11.2023

Barista/Cashier/Server

Classic Country Coffee
03.2022 - 06.2023

Front Desk Clerk

Indian Electric Company
05.2020 - 08.2021

College Degree in Museum Studies -

Arizona State University-Tempe

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Ellysiana Staley