Ellys O. Betegón
York,PA
Summary
Results-oriented healthcare professional with a Medical Assistance Certification and fluency in Spanish, leveraging strong administrative skills to enhance the patient experience. Expertise in clinical and administrative duties, including patient care, medical procedures, and electronic health records. Committed to teamwork, adaptability, and delivering high-quality results. Known for reliability in fast-paced environments, providing effective support to medical staff and patients. Developed exceptional communication and organizational skills in a clinical setting, ensuring efficient patient care and administrative support. Proven ability to quickly adapt and learn new procedures and protocols. Seeking a transition to where these skills can contribute to team success and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certify Medical Assistant
WellSpan Medical Group
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Sr. Practice Manager
Express Care and Urgent Care
10.2022 - 03.2023
- Ensure appropriate and high-quality staffing through the strategic placement of office coordinators, office/practice managers
- Supervise and oversee practice budgets
- Develop and maintain a patient-centric culture, centered around patient arrival, and follow up activities in line with the consumerism initiatives, if applicable
- Serve as liaison to various UPMC departments and resources
- Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services
- Develop strategic plans for practices
- Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas
- Ensure compliance with all UPMC policies and procedures
- Assist in the due diligence, practice valuations, contract negotiations and staffing as required
- Assist in physician relations as necessary
- Maintain knowledge initiatives as it relates to the operation of the practices
- Oversee and assist in the recruitment of staff and new practices
- Monitor and practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable
- Championed a culture of continuous learning within the corporation, promoting professional development opportunities for all employees.
- Streamlined project management workflows, enabling faster completion times without sacrificing quality or scope requirements.
- Championed a culture of continuous learning within the corporation, promoting professional development opportunities for all employees.
Clinical Coordinator
UPMC Express Care
06.2012 - 10.2022
- As a team leader in different locations, New Oxford, Spring Grove and most recently at the East York location, I have been working directly with the Manager, as a team leader
- I am responsible for the day-to-day operations and staff supervision, as well as performing all front and back-office functions such as, phone triage, appointment scheduling, patient flow, obtaining and documenting patient vital signs and chief complaint, administering injections and therapies, assisting physician/PA-C with procedures, scheduling follow-up appointments and labs, and time of service collections
Patient Relation Coordinator
Hanover Hospital
08.2006 - 02.2010
- Served as a liaison between the nursing staff, the physicians, the patients, and their families to maximize quality central services to patients and their families
- Assisted patients with interpreting hospital functions, procedures, and services as well as identifying solutions to problems and resolving concerns
- Provided interpreter services by assessing the needs of non-English speaking patients and family members
- Aided by interpreting procedures, consent forms, discharge instructions, menus, and any other patient related information
- Served as designated liaison representative for Hanover Hospital, through whom patients may voice their problems and concerns
- Maintain contact and provide progress reports when families cannot be present and assist in referring patients to appropriate programs, services, and resources
Education
Medical Assistant Program - Certified Medical Assistance
CLN - Computer Learning Network
Mechanicsburg, PA03.2006
Bachelor’s degree - Commerce with Specialization in Stenography
Cristóbal Adán De Urriola
12.1995
Skills
- Proficient in Excel
- Proficient in Outlook
- Experience in using electronic medical records
- Customer relations
- HIPAA compliance
- Staff scheduling
- Employee performance
- Multitasking and organization
- Policy and procedure development
- New hire training
- Clinical leadership
- Bilingual (English, Spanish)
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of more than 20 staff members.
- Collaborated with team of clinical coordinators in the development and implementation of Kanban Inventory System.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond for patients satisfaction.
Certification
- OSHA Certified
- Certified Data Professional (CDP)
- Teaching English as a Foreign Language (TEFL) Certification
- CPR/AED Certification
- Leadership Training Program Class 2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Certify Medical Assistant
WellSpan Medical Group
04.2024 - Current
Sr. Practice Manager
Express Care and Urgent Care
10.2022 - 03.2023
Clinical Coordinator
UPMC Express Care
06.2012 - 10.2022
Patient Relation Coordinator
Hanover Hospital
08.2006 - 02.2010
Bachelor’s degree - Commerce with Specialization in Stenography
Cristóbal Adán De Urriola
Medical Assistant Program - Certified Medical Assistance
CLN - Computer Learning Network
Similar Profiles
Kimberly GroveKimberly Grove
Physician's Office Assistant at Wellspan medical groupPhysician's Office Assistant at Wellspan medical group
Heather KroutHeather Krout
Medical Receptionist/Assistant at WellSpan Medical GroupMedical Receptionist/Assistant at WellSpan Medical Group
Kelly KrauseKelly Krause
Clinical Support Assistant at WellSpan Medical GroupClinical Support Assistant at WellSpan Medical Group