Ellyssa Pina
Middleton,ID
Summary
Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Merchandise Associate
TJX Companies
11.2024 - 12.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Bookstore Associate
Lewis & Clark State College
08.2024 - 12.2024
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Located books for customers, ordering out-of-stock books upon customer request
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Organized store displays to maximize product visibility and attract shoppers
- Cleaned shelves, counters, and tables
- Restocked shelves with newly arrived merchandise while adhering to proper display techniques
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Customer service cashier
Burlington
03.2022 - 12.2023
- Always greet and assist customers with a positive and friendly demeanor to maintain the highest level of customer service
- Maintain and operate point of sale systems, payments, and returns accurately and efficiently
- Drive customer loyalty program participation, including sign ups and rewards processing at check out
- Maintain the appearance of the store's interior to meet company standards
- Perform daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies
- Identify, research, and resolve customer issues
Community Service Volunteer
Atlantic Packaging
02.2022 - 03.2022
- Assisted with clerical work and other office tasks
- Kept facilities organized, clean and well-maintained to best meet program needs
- Observed safety protocols to minimize accidents and spread of disease
- Sought out opportunities to interact with staff members to build relationships and further develop interpersonal skills
Child Caretaker
Basha High School
07.2021 - 12.2021
- Instructed children in health and personal habits involving eating, resting and hygiene habits
- Sanitized toys and tables to maintain clean, safe environment
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Cared for children of various ages and assisted with feeding, dressing and directing activities
- Assisted children in development of social, communication and problem-solving skills
- Organized and planned age-appropriate reading, crafts and music lessons
- Cared for 12 children ages 6 months to 5 years
- Maintained safe, healthy and comfortable childcare environment
- Supervised circle time, free play, outside play and learning and developmental activities
- Assisted with school day activities, before and after-school supervision, and lunch and recess
- Organized supplies and instructional materials to maintain tidy classroom
- Assisted childcare team members in task completion and classroom management
Library Student Assistant
Burley Jr. High School
09.2019 - 01.2020
- Leveraged knowledge of library categorization method to reshelve materials
- Emptied book drops and reshelved materials in alignment with established processes
- Served patrons with friendly and professional communication during check-out transactions
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons
- Helped patrons find specific materials, access library technology and learn borrowing policies
- Restocked returned items to correct shelf or storage locations
- Used web-based applications and industry-specific software to locate catalog information
- Contributed to library event setup and cleanup
Education
No Degree - Nursing
Lewis-Clark State College
Lewiston, ID05-2028
Skills
- Friendly
- Positive attitude
- Active listening
- Team building
- Communication
- Cleaning abilities
- Clerical support
- Stockroom procedures
- Customer relations
- Store maintenance
- Shipping
- Receiving
- Courteous demeanor
- Product organization
- System implementation
- Cash handling proficiency
- Store Organization
- Inventory Tracking
- Inventory Management
- Merchandise displays
- Sales processing
- Loyalty Program Promotion
- Teamwork and Collaboration
Timeline
Merchandise Associate
TJX Companies
11.2024 - 12.2024
Bookstore Associate
Lewis & Clark State College
08.2024 - 12.2024
Customer service cashier
Burlington
03.2022 - 12.2023
Community Service Volunteer
Atlantic Packaging
02.2022 - 03.2022
Child Caretaker
Basha High School
07.2021 - 12.2021
Library Student Assistant
Burley Jr. High School
09.2019 - 01.2020
No Degree - Nursing
Lewis-Clark State College
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