Elma Balboa
San Antonio
Summary
Compassionate Patient Care Technician with extensive experience at Warm Springs Rehabilitation Hospital, excelling in vital signs monitoring and patient observation. Proven ability to enhance patient satisfaction through effective teamwork and a professional bedside manner, contributing to a collaborative environment and ensuring timely medical interventions. CPR certified and dedicated to promoting patient dignity and comfort.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Inpatient Unit Clerk
Warm Springs Rehabilitation Hospital Med Ctr
12.2020 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Facilitated timely discharge of patients by preparing necessary documentation and collaborating with interdisciplinary team members.
- Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
- Improved patient satisfaction by efficiently managing and updating patient records, ensuring accuracy and confidentiality.
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff members.
Unit Secretary
CHRISTUS Spohn Hospital Corpus Christi - Shoreline
08.2018 - 10.2020
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Certified Nursing Assistant
Kingsville Nursing and Rehabilitation Center
02.2015 - 06.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
High School Diploma -
Santa Gertrudis Academy High School
Kingsville, TX05-2015
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Catheter care
- Professional bedside manner
- Team collaboration
Certification
- CPCT/A - Patient Care Technician/Assistant
- Administrative assistant Training - 6 months
- Unit Secretary- 5 years
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Care Technician/Inpatient Unit Clerk
Warm Springs Rehabilitation Hospital Med Ctr
12.2020 - Current
Unit Secretary
CHRISTUS Spohn Hospital Corpus Christi - Shoreline
08.2018 - 10.2020
Certified Nursing Assistant
Kingsville Nursing and Rehabilitation Center
02.2015 - 06.2018
High School Diploma -
Santa Gertrudis Academy High School
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