Summary
Overview
Work History
Skills
Timeline
Generic

Elma Dancil

San Jose,CA

Summary

Dedicated professional with extensive experience in customer service, retail, and housekeeping. Proven track record in leadership, accounting, and team management. Looking to leverage my skills and experience in a dynamic and growth-oriented role.

Overview

38
38
years of professional experience

Work History

Customer Service and Basic Accounting

Mercado Zaragoza
02.1987 - 07.1992
  • Provided exceptional service to customers in a fast-paced retail environment.
  • Handled basic accounting tasks and managed financial transactions.
  • Developed organizational skills and improved store operations.
  • Maintained a positive environment for the employees and customers.
  • Gained initial work experience in the dairy department, later transferred to cashier position due to high efficiency.
  • Provided excellent customer service and maintained inventory records.

Cashier and Cashier Supervisor

Chavez Supermarket
09.1992 - 12.2004
  • Managed cash register and provided support to customers with high service standards.
  • Promoted to supervisor within a year, overseeing cashier staff, ensuring efficiency and accuracy in financial transactions.

Audit Department (Supervisor)

Chavez Supermarket
12.2004 - 08.2010
  • Led internal audits to ensure financial accuracy and regulatory compliance.
  • Played a key role in improving financial reporting and internal processes.
  • Managed various financial services such as cashing checks and money orders.

Housekeeping Associate

Saris Regis
05.2019 - Current
  • Perform a wide range of detailed cleaning duties for both residential and commercial clients, including dusting, vacuuming, mopping, sanitizing surfaces, and deep cleaning as needed, while adhering to strict cleanliness and safety standards.
  • Manage and coordinate daily and weekly cleaning schedules across multiple locations, ensuring timely completion of tasks and flexibility to accommodate last-minute client requests or changes.
  • Build and maintain strong client relationships by consistently delivering high-quality service, addressing specific needs, and resolving any concerns promptly to ensure repeat business and referrals.
  • Prioritize and execute tasks efficiently in fast-paced environments, balancing multiple responsibilities while maintaining a high level of attention to detail.
  • Train and mentor new team members on cleaning protocols, time management, and customer service best practices to ensure consistency and team effectiveness.
  • Continuously improve workflow by identifying areas for greater efficiency, reducing time spent on tasks without compromising quality.
  • Ensure proper use and maintenance of cleaning equipment and supplies, following safety procedures and environmental guidelines.

Skills

  • Customer Service Excellence
  • Basic Accounting & Financial Management
  • Team Leadership and Staff Training
  • Strong Organizational Skills
  • Time Management
  • Attention to Detail
  • Fluent in English and Spanish
  • Conflict Resolution & Problem Solving
  • Schedule & Task Prioritization
  • Workplace Safety & Sanitation Protocols
  • Inventory Control & Supply Management
  • Interpersonal & Communication Skills
  • Client Relationship Management
  • Adaptability in Fast-Paced Environments
  • Microsoft Office & Basic Digital Tools (eg, Excel, Google Workspace)
  • Quality Control & Process Improvement
  • Multitasking & Deadline Management
  • Discretion & Professionalism in Private Residences
  • Positive Attitude & Dependability

Timeline

Housekeeping Associate

Saris Regis
05.2019 - Current

Audit Department (Supervisor)

Chavez Supermarket
12.2004 - 08.2010

Cashier and Cashier Supervisor

Chavez Supermarket
09.1992 - 12.2004

Customer Service and Basic Accounting

Mercado Zaragoza
02.1987 - 07.1992

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Elma Dancil